Enterprise AI SaaS Implementation Lead

HR Tech Job

Atlanta (GA)

Hybrid

USD 120,000 - 203,000

Full time

8 days ago

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Job summary

Workday in Atlanta, GA is seeking a Technical Project Manager to lead end-to-end enterprise SaaS implementations for global customers. You will bridge R&D, Product, and client teams to ensure successful deployments and measurable KPIs, while delivering onboarding playbooks and best practices.

The role emphasizes cross-functional collaboration across Data Science, Product, and Customer Success, a flexible hybrid work model, and opportunities to drive adoption from implementation through long-term

Qualifications

4+ years of experience in Enterprise B2B SaaS deployment in consulting, professional services, or functional implementation.
4+ years leading complex, global external client-facing SaaS implementation projects for medium to large enterprises.
Ability to own projects, operate independently, and manage multiple priorities, timelines, governance and workstreams effectively.
Lead complex conversations and manage senior stakeholder expectations.
Ability to work effectively across both technical and business stakeholders, creating clarity for partners and internal teams even when priorities or requirements are evolving.
Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution.
Bachelor’s degree in Business, Information Systems, Industrial Engineering, or a related field.
2+ years of experience delivering AI-enabled solutions, intelligent automation, or ML-powered features within an enterprise context.
Familiarity with NoSQL/SQL database and Postman.
Familiarity with Agile methodologies and the software delivery lifecycle.
Industry knowledge of HR Tech Industry.

Responsibilities

Own the end-to-end onboarding journey for global customers, running engaging kickoff calls and Q&A meetings to drive successful product deployment
Direct and manage day-to-day projects including governance, planning, and stakeholder reporting at customer steer-co meetings while proactively resolving roadblocks to ensure deployments remain on schedule and within scope
Act as a solution consultant to translate business requirements into a feasible product setup within the HiredScore product
Build and maintain onboarding materials (playbooks, quick start guides, FAQs) and use deployment feedback to refine best practices and methodologies
Partner with Data Science, Product, and Customer Success to transition accounts from implementation to long-term adoption, ensuring a smooth handover to Customer Success and Support