Senior Customer Success Leader - Enterprise SaaS Growth

Workday; Pleasanton (CA); Hybrid; USD 128,000 - 192,000; Full time

Benefits offered by this job

Flexible work options

Job summary

Workday is seeking a Customer Success Manager to drive value, adoption, and retention for our Workday Adaptive Planning customers. You will partner with Sales, Services and Product to deliver a top-tier planning experience and optimize outcomes for complex enterprises.

You will manage executive-level relationships, develop adoption plans, and collaborate across teams to ensure continued value and expansion opportunities. Some travel to meet customers will be required.

Qualifications

• 10+ years in a customer-facing role including issue resolution and escalation management at executive levels.
• 1+ years project management experience with Workday HCM, Payroll, or Financials.

Responsibilities

• Coordinate the customer relationship end-to-end.
• Liaise between product management and customers to convey roadmap impact.
• Develop success plans with critical factors and metrics.
• Prioritize and resolve customer issues and drive adoption of features.

Skills

Customer facing

Project management

Executive communication

Education

Bachelor degree or equivalent

Job description

Workday is seeking a Customer Success Manager to drive value, adoption, and retention for our Workday Adaptive Planning customers. You will partner with Sales, Services and Product to deliver a top-tier planning experience and optimize outcomes for complex enterprises.

You will manage executive-level relationships, develop adoption plans, and collaborate across teams to ensure continued value and expansion opportunities. Some travel to meet customers will be required.