Senior AI Conversational Experience Architect

Optomi; Alpharetta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Optomi seeks a senior Conversational Designer to architect multi-turn AI experiences from intent discovery to task completion. You will define interaction patterns, manage context, and build reusable patterns for scalable dialogue systems in collaboration with AI, ML, engineering, and product teams.

You will mentor designers and help establish standards for conversational design, ensuring high-quality, resilient user experiences across dynamically generated responses and paths.

Qualifications

• Bachelor's degree or equivalent professional experience required.
• 7+ years of experience in conversation design, interaction design, UX design, content design, or a closely related discipline.
• Deep experience designing multi-turn conversational flows for chat, virtual assistants, copilots, voice, or AI-powered products.
• Experience designing for generative AI or LLM-based experiences with dynamic responses and paths.

Responsibilities

• Design complex, multi-turn AI experiences guiding users from intent discovery through task completion, including branching and recovery.
• Define interaction patterns for context management, turn-taking, clarification, interruptions, and escalation.
• Create scalable conversational frameworks and state models in collaboration with AI, ML, engineering, and product teams.
• Mentor designers and elevate conversational design practices across teams.

Skills

Conversational design

UX design

Content design

Cross-functional collaboration

Portfolio/case studies

Education

Bachelor's degree or equivalent

Job description

Optomi seeks a senior Conversational Designer to architect multi-turn AI experiences from intent discovery to task completion. You will define interaction patterns, manage context, and build reusable patterns for scalable dialogue systems in collaboration with AI, ML, engineering, and product teams.

You will mentor designers and help establish standards for conversational design, ensuring high-quality, resilient user experiences across dynamically generated responses and paths.