Senior Conversational AI Designer - Remote (Chat & Voice)

ZipStaff Inc.; Eden Prairie (MN); Hybrid; USD 110,000 - 170,000; Full time

Job summary

ZipStaff is seeking a Senior Conversational AI Designer to design complex chat and voice experiences for a major healthcare organization. You will own conversation design for chat and voice—flows, logic, voice/tone, and LLM/bot-platform work—and must show a digital portfolio of relevant AI or conversational projects.

This role requires 4+ years of hands-on experience in chat and voice design and 1+ year in conversational AI, with collaboration across engineering, product, and business teams.

Qualifications

• 4+ years hands-on designing complex chat and voice conversational experiences.
• 1+ year hands-on designing conversational AI solutions.
• Knowledge of LLMs, bot platforms, and prompt-engineering best practices.
• Ability to design conversations and logic that follow strategy plus voice/tone/brand standards.
• Demonstrated partnership with engineering, product, and business stakeholders.
• Strong ownership, problem-solving and decision-making.

Responsibilities

• Design highly complex chat and voice conversational experiences.
• Design conversational AI solutions using LLMs, bot platforms and prompt-engineering practices.
• Craft conversation flows and logic that match product strategy and voice/tone/brand standards.
• Partner with engineering, product, and business stakeholders to turn insights into conversational solutions.
• Own problem-solving and design decisions through delivery.
• Produce and maintain design artifacts suitable for build and iteration.

Skills

chat and voice

LLMs

prompt-engineering

portfolio

remote work

team collaboration

ownership

problem-solving

Job description

ZipStaff is seeking a Senior Conversational AI Designer to design complex chat and voice experiences for a major healthcare organization. You will own conversation design for chat and voice—flows, logic, voice/tone, and LLM/bot-platform work—and must show a digital portfolio of relevant AI or conversational projects.

This role requires 4+ years of hands-on experience in chat and voice design and 1+ year in conversational AI, with collaboration across engineering, product, and business teams.