Senior AI Agents Engineer - Observability & Automation

ServiceNow; California; On-site; USD 191,000 - 334,000; Full time

Benefits offered by this job

Equity

Health plans

401(k) with company match

ESPP

Flexible time away plan

Family leave programs

Job summary

ServiceNow is expanding its Observability AI team to build a new generation of AI Agents that transform how enterprises investigate, respond to, and remediate critical incidents and alerts. The role aims to reduce MTTR by orders of magnitude by turning reactive firefighting into proactive, intelligent automation across a scalable platform.

We seek a senior engineer who can architect end-to-end intelligence pipelines, mentor teams, and drive architectural decisions while integrating foundation

Qualifications

• 12+ years of experience building scalable software applications using Java or a similar object-oriented programming language.
• Strong experience with JavaScript or TypeScript and modern frontend engineering practices.
• Strong foundation in data structures, algorithms, object-oriented design, and performance optimization.
• Proven expertise in multi-agent systems design: orchestration frameworks, agent communication patterns, state management across distributed agents.
• Practical experience integrating foundation models and LLMs into production systems, with awareness of hallucination, latency, cost, and safety trade-offs.
• Proven ability to solve significant technical problems with broad impact across teams or product areas
• Demonstrated expertise in architecture, technical strategy, and driving complex initiatives from design through delivery
• Experience mentoring engineers and influencing engineering excellence through reviews, standards, and technical leadership
• Practical experience using AI-assisted coding tools to improve development workflows and engineering productivity
• Strong analytical and software design skills

Responsibilities

• Design and architect the next generation of intelligent incident and alert investigation and remediation systems, enabling enterprises to automate away toil and focus on innovation.
• Drive the technical direction for assigned projects,defining architecture, design patterns, best practices and leveraging the latest AI/ML models for integrations.
• Collaborate with product managers, other software engineers, UX Designers and security experts to build product features that meet business objectives and security standards.
• Lead architecture reviews and technical decision-making on high-impact initiatives spanning multiple teams.
• Create tools, libraries, and frameworks for other developers to build upon
• Stay current with industry trends and emerging technologies and leverage them to drive innovation and improve our platform.
• Mentor and influence engineering excellence across the incident intelligence domain, helping colleagues apply emerging agentic patterns responsibly.

Skills

Java

TypeScript

Frontend engineering

Multi-agent systems

LLMs integration

Architecture

Mentoring engineers

AI-assisted coding

Analytical skills

Job description

ServiceNow is expanding its Observability AI team to build a new generation of AI Agents that transform how enterprises investigate, respond to, and remediate critical incidents and alerts. The role aims to reduce MTTR by orders of magnitude by turning reactive firefighting into proactive, intelligent automation across a scalable platform.

We seek a senior engineer who can architect end-to-end intelligence pipelines, mentor teams, and drive architectural decisions while integrating foundation