Sr Staff Software Engineer (AI Agents, Observability) (Fully Remote)

ServiceNow; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health plans

401(k)

ESPP

Flexible time away

Equity and incentive compensation

Family leave

Job summary

ServiceNow is seeking a senior AI platform architect to design and lead next-gen AI agents for observability. You will shape technical direction across teams and mentor engineers while partnering with product, UX, and security.

Must have deep experience in Java, JS/TS, multi-agent systems, and practical LLm integration. This role offers a fast-paced environment at the forefront of AI-native workflows, with strong collaboration and impact on enterprise customers.

Qualifications

• 12+ years of experience in Java or similar OOP languages.
• Strong experience with JavaScript/TypeScript and multi-agent system design.
• Practical experience integrating LLMs and mentoring others.

Responsibilities

• Design and architect next-gen AI agents for observability.
• Drive technical direction and architecture across teams.
• Collaborate with product, UX, and security experts.

Skills

Java

JS/TS

Multi-agent systems

LLM integration

Job description

• Design and architect next-gen AI agents for observability.
• Drive technical direction and architecture across teams.
• Collaborate with product, UX, and security experts.

Qualifications:

• 12+ years in Java or similar OOP languages.
• Strong JS/TS and multi-agent system design.
• Practical LLM integration and mentoring experience.
• Health plans, 401(k), ESPP, and flexible time away.
• Equity and incentive compensation.
• Family leave programs.

ServiceNow

ServiceNow is an AI platform that connects AI, data, and workflows to help enterprises work smarter and faster. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable.