Senior AI Agent Engineer — Federal Solutions

ServiceNow; California (MO); On-site; USD 143,000 - 243,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away

Family leave programs

Job summary

ServiceNow is seeking a Senior AI Agent Engineer for federal engagements under Moveworks by ServiceNow. You will translate complex business challenges into AI solutions built on the platform, owning full-stack delivery from design to deployment.

You will work across customer success, product management, and engineering to ensure mission-critical outcomes, aligning with federal security requirements and governance. This role requires travel up to 25% and active involvement with federal agencies.

Qualifications

• U.S. citizenship required; eligibility for Public Trust security clearance.
• 5+ years in a customer-facing technical role.
• Experience designing, building, and launching full-stack workflows using REST APIs and iPaaS or scripting.

Responsibilities

• Own end-to-end delivery of AI agents for federal customers, including design, building, tuning and launch.
• Architect and consult with federal stakeholders to create high-impact AI solutions.
• Integrate the Moveworks by ServiceNow Platform with ITSM, HRIS, identity and knowledge sources.
• Collaborate with engineering and product teams on new rollouts and incorporate feedback.
• Provide strategic guidance to help customers overcome technical and compliance obstacles.

Skills

US citizenship

Customer-facing experience

REST APIs integration

Full-stack workflows

Cross-functional collaboration

Travel readiness

Tools

Workato

Azure Functions

AWS Lambdas

ServiceNow Flow Designer

Job description

ServiceNow is seeking a Senior AI Agent Engineer for federal engagements under Moveworks by ServiceNow. You will translate complex business challenges into AI solutions built on the platform, owning full-stack delivery from design to deployment.

You will work across customer success, product management, and engineering to ensure mission-critical outcomes, aligning with federal security requirements and governance. This role requires travel up to 25% and active involvement with federal agencies.