Senior GenAI & Conversational AI Scientist

Valiant Technologies LLC; Phoenix (AZ); On-site; USD 140,000 - 190,000; Full time

Job summary

Valiant Technologies LLC is seeking a senior data science and AI specialist to lead GenAI-driven conversational AI initiatives for IVR and contact-center use cases. The role emphasizes building and evaluating advanced NLP and intent understanding capabilities, with hands-on experimentation and delivery leadership.

You will work with Amazon Connect and Amazon Lex, shaping training data, prompts, and NLU assets, and collaborating with onshore leads to prioritize delivery and improve system

Qualifications

• 10+ years in Data Science, ML, NLP or related field.
• 5+ years building GenAI solutions.
• Strong hands-on analytics, experimentation, model evaluation and tuning.
• Experience with conversational AI, NLU, chatbots, IVR use cases.

Responsibilities

• Support end-to-end delivery of Agentic conversational AI capabilities for IVR on Amazon Connect and Lex.
• Run and interpret experiments on intent recognition, slot-filling, utterance handling, and overall conversational quality.
• Analyze interaction data, model outputs, and test results to identify issues and improvements.
• Tune intents, training data, prompts, and NLU assets to improve performance.
• Collaborate with onshore lead to refine slot-filling, conversation behavior, and delivery priorities.
• Contribute to evaluation and implementation of LLM- and GenAI-related capabilities for NLU and intent understanding.
• Prepare clear summaries of findings, recommendations, and performance results for leadership and stakeholders.
• Identify risks, resolve issues, and maintain analytical rigor to drive delivery timelines.

Skills

Data Science

Machine Learning

NLP

GenAI

Conversational AI

Tools

Amazon Connect

Amazon Lex

Job description

Valiant Technologies LLC is seeking a senior data science and AI specialist to lead GenAI-driven conversational AI initiatives for IVR and contact-center use cases. The role emphasizes building and evaluating advanced NLP and intent understanding capabilities, with hands-on experimentation and delivery leadership.

You will work with Amazon Connect and Amazon Lex, shaping training data, prompts, and NLU assets, and collaborating with onshore leads to prioritize delivery and improve system