Agentic AI Engineer — Modern IVR & Conversational AI

Leidos; Baltimore (MD); Vor Ort; USD 131.000 - 237.000; Vollzeit

Benefits dieser Stelle

Health and Wellness programs

Zusammenfassung

Leidos is seeking an experienced Agentic AI Developer to advance enterprise IVR and contact center capabilities with AI-driven solutions. You will design, develop, and deploy scalable AI agents, integrate LLMs and NLP technologies, and connect AI workflows with enterprise systems.

Strong cloud experience and secure, compliant design are required. The role emphasizes hands-on development, API/microservice work, and collaboration with engineers, architects, and stakeholders to optimize customer

Qualifikationen

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, Artificial Intelligence, or a related technical discipline with 12+ years of relevant experience.
• Hands-on software development experience using Python, JavaScript, Java, or similar programming languages.
• Experience developing or integrating AI/ML solutions, conversational AI applications, or LLM-powered systems.
• Experience with REST APIs, microservices, and enterprise application integration.
• Understanding of Agentic AI concepts, including AI agent orchestration, tool calling, context management, and automated workflows.
• Experience with cloud technologies such as AWS, Microsoft Azure, or Google Cloud.
• Familiarity with NLP, speech recognition, and conversational AI technologies.
• Experience working within Agile software development environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.

Aufgaben

• Design, develop, and implement Agentic AI solutions to enhance and modernize enterprise IVR and contact center applications.
• Develop intelligent conversational AI agents capable of understanding user intent, maintaining conversational context, and executing multistep workflows.
• Integrate Large Language Models (LLMs) and Natural Language Processing technologies into voice-enabled applications.
• Build and maintain APIs, microservices, and backend integrations connecting AI agents with enterprise systems, databases, and business applications.
• Develop AI-powered voice interactions using speech-to-text, text-to-speech, and conversational AI technologies.
• Design and implement agent orchestration workflows, tool integrations, and automated decision-making capabilities.
• Integrate AI solutions with existing IVR and contact center technologies, including platforms such as Amazon Connect, Amazon Lex, Genesys Cloud, or comparable technologies.
• Develop and optimize prompt engineering strategies, retrieval‑augmented generation (RAG) capabilities, and AI agent workflows.
• Collaborate with software engineers, solution architects, business analysts, and customer stakeholders to translate business requirements into technical solutions.
• Implement security controls, authentication, authorization, privacy safeguards, and human escalation mechanisms for AI‑enabled applications.
• Evaluate and improve AI solution performance, including response accuracy, latency, reliability, and overall customer experience.
• Conduct unit testing, integration testing, performance testing, and troubleshooting of AI‑enabled applications.
• Support Agile software development practices, CI/CD pipelines, code reviews, and technical documentation.
• Ensure AI solutions align with applicable federal security, accessibility, and compliance requirements.

Kenntnisse

Python

JavaScript

Java

REST APIs

Microservices

Agile methodologies

NLP

LLMs

AI agent orchestration

Cloud platforms

Ausbildung

Bachelor's degree in Computer Science / Software Engineering / IT / AI or related technical discipline

Tools

LangChain

LangGraph

Semantic Kernel

Amazon Connect

Amazon Lex

Genesys Cloud

Twilio

AWS Bedrock

Azure AI

OpenAI APIs

Jobbeschreibung

Leidos is seeking an experienced Agentic AI Developer to advance enterprise IVR and contact center capabilities with AI-driven solutions. You will design, develop, and deploy scalable AI agents, integrate LLMs and NLP technologies, and connect AI workflows with enterprise systems.

Strong cloud experience and secure, compliant design are required. The role emphasizes hands-on development, API/microservice work, and collaboration with engineers, architects, and stakeholders to optimize customer