Senior AI Agent Deployment Architect

Talkdesk; United States; On-site; USD 180,000 - 225,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Uncapped PTO

14 paid holidays

Bonus or commission eligibility

Job summary

Talkdesk seeks a Senior Forward Deployed Engineer to translate Talkdesk's AI platform into production-grade solutions for enterprise customers. You will lead technical delivery, architect multi-system deployments, and mentor engineers in high-stakes, client-facing settings.

You will design secure, scalable AI agent architectures, write production code, and collaborate with product teams to shape the roadmap.

Qualifications

• Minimum of 5-7 years of progressive experience in software or solution engineering, with at least 1+ years focused on architecting and deploying AI/ML/Agentic solutions.
• Project implementation consulting experience in large scale IT integration projects, ERP projects or AI implementations including client-side project lead experience.
• Strong Experience in Agentic AI System Architecture: design and end-to-end implementation of complex multi-agent systems.

Responsibilities

• Act as the technical lead for complex deployments. Design and implement the architectural blueprint for AI agent solutions, manage cross-system dependencies, and ensure designs meet enterprise standards for security and scale.
• Write production-grade code and leverage Talkdesk APIs/SDKs to design, build, test, and deploy AI agents from prototype to production.
• Serve as a trusted technical expert for AI solutions, addressing deep technical inquiries and mitigating risk with customer engineers and architects.
• Synthesize deployment learnings into reusable patterns; provide actionable feedback to product and engineering teams to guide roadmaps.
• Mentor junior engineers on best practices for complex AI architecture and client-facing delivery.

Skills

Technical leadership

AI system architecture

JavaScript

Python

TypeScript

APIs & webhooks

Message queues

Prompt engineering

Job description

Talkdesk seeks a Senior Forward Deployed Engineer to translate Talkdesk's AI platform into production-grade solutions for enterprise customers. You will lead technical delivery, architect multi-system deployments, and mentor engineers in high-stakes, client-facing settings.

You will design secure, scalable AI agent architectures, write production code, and collaborate with product teams to shape the roadmap.