Senior AI Deployment Architect

Talkdesk; Bellevue (WA); On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Paid sick leave

Equity incentives

Job summary

Talkdesk is seeking a Senior Forward Deployed Engineer to translate Talkdesk’s AI platform into production-grade, enterprise solutions. You will lead technical execution, drive security and scale, and mentor a team across customer engagements.

You will design architecture for multi-agent AI systems, integrate APIs, and deliver high-impact results in customer-facing projects with executive stakeholders. This role combines software engineering with hands-on delivery in a fast-growing CX automation

Qualifications

• Progressive software/solution engineering experience with AI/ML deployments.
• Experience leading complex enterprise deployments and customer engagements.
• Strong architecture design for agentic AI and multi-system integration.
• Proven ability to drive technical discussions with executives and stakeholders.
• Mentor junior engineers and guide technical delivery for customers.

Responsibilities

• Act as the technical lead for complex AI agent deployments, ensuring security and scale.
• Write production-grade code and leverage Talkdesk APIs/SDKs for delivery.
• Serve as a trusted technical expert addressing deep inquiries and mitigating risk.
• Synthesize deployment learnings into reusable patterns and tooling for product teams.
• Mentor junior engineers on best practices for AI architecture and client delivery.

Skills

AI/ML architecture

Multi-agent systems

APIs & integration

Technical leadership

Customer-facing delivery

Job description

Talkdesk is seeking a Senior Forward Deployed Engineer to translate Talkdesk’s AI platform into production-grade, enterprise solutions. You will lead technical execution, drive security and scale, and mentor a team across customer engagements.

You will design architecture for multi-agent AI systems, integrate APIs, and deliver high-impact results in customer-facing projects with executive stakeholders. This role combines software engineering with hands-on delivery in a fast-growing CX automation