Senior Agent Experience Manager

Compass; Peoria (IL); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive programs (cash/equity)

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Dental and vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Parental support programs

Pet insurance

Job summary

Compass is seeking a Manager of Agent Experience to be the first point of contact for our clients in Peoria, IL. You will manage day-to-day inquiries, support onboarding, and promote adoption of Compass tools and services through 1:1 and group training sessions.

You’ll lead projects, coordinate with marketing for collateral, and partner with the Onboarding team to welcome new customers. A strong focus on client success, relationship-building, and cross-team collaboration is essential.

Qualifications

• 3-5 years of experience in customer service, office management, hospitality, or operations.
• Real estate experience is a plus.
• Experience in live or remote training is a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Ability to support agents aiming to grow their businesses.
• Ability to establish credibility with agent decision-makers and influencers.

Responsibilities

• Manage a portfolio of high-touch customers as their day-to-day contact via phone, email, and in-person meetings.
• Support onboarding and training of new Agent Experience employees locally.
• Act as a local expert and promote adoption of technology and services with 1:1 support, recommendations, and group training.
• Lead national and regional projects, drive product adoption, and support expansion/M&A activity.
• Provide marketing support: answer questions, create listing presentations, postcards, and collateral; liaison to marketing specialists.

Skills

Customer service

Account management

Training & onboarding

Public speaking

Relationship building

Communication

Multitasking

Problem-solving

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking a Manager of Agent Experience to be the first point of contact for our clients in Peoria, IL. You will manage day-to-day inquiries, support onboarding, and promote adoption of Compass tools and services through 1:1 and group training sessions.

You’ll lead projects, coordinate with marketing for collateral, and partner with the Onboarding team to welcome new customers. A strong focus on client success, relationship-building, and cross-team collaboration is essential.