Agent Experience Lead - Real Estate Training & Onboarding

Compass; Chicago (IL); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

401(k) plan

Medical, dental & vision benefits

Commuter program

Bonuses & RSUs

Paid time off

Job summary

Compass is seeking a Manager of Agent Experience to be the first point of contact for clients joining Christie’s International Real Estate and to manage their ongoing relationship. This onsite role in Peoria, IL covers training, marketing support, and strategic initiatives across multiple markets.

You will mentor other Agent Experience staff, promote the adoption of Compass tools, and collaborate with onboarding and marketing teams to ensure a world-class customer experience for agents and their

Qualifications

• 3–5 years in customer service or operations.
• Real estate experience is a plus.
• Excellent communication and empathetic approach with clients.
• Experience training or onboarding staff is a plus.

Responsibilities

• Serve as the day-to-day contact for high-touch customers via phone, email, and in-person meetings.
• Support onboarding and training of new Agent Experience employees.
• Promote technology adoption and provide 1:1 and group training sessions.
• Lead national and regional projects and expansion/M&A activities with a customer-centric focus.
• Provide marketing support: listing presentations, postcards, and collateral; liaise with marketing specialists.

Skills

Customer service

Office management

Hospitality

Operations

Real estate (plus)

Communication

Empathy

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking a Manager of Agent Experience to be the first point of contact for clients joining Christie’s International Real Estate and to manage their ongoing relationship. This onsite role in Peoria, IL covers training, marketing support, and strategic initiatives across multiple markets.

You will mentor other Agent Experience staff, promote the adoption of Compass tools, and collaborate with onboarding and marketing teams to ensure a world-class customer experience for agents and their