Senior Advisor, Technical Account Manager

Dell Technologies; Omaha (NE); On-site; USD 120,000 - 160,000; Full time

Job summary

Dell Technologies is seeking a Senior Advisor, Technical Account Manager to support customers around the globe from Omaha, NE, Washington, DC, or CO. You will serve as a subject matter expert for data center infrastructure products and solutions, focusing on reliability and proactive service delivery.

The role involves helping Federal customers and partners implement AI solutions in secure environments, driving best practices, and ensuring customer satisfaction.

Qualifications

• Experience in technical account management or TAM roles.
• Knowledge of data center infrastructure products and solutions.
• Experience working with federal customers and partners.

Responsibilities

• Support customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center products.
• Collaborate with cross‑functional teams to drive proactive support and identify sales opportunities.
• Assist partners in implementing AI solutions in secure, compliant environments.

Skills

Customer relations

Strategic thinking

Technical depth

Education

BS in CS

Job description

Senior Advisor, Technical Account Manager

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer's go-to person when there's an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.

Join us to do the best work of your career and make a profound social impact as a Senior Advisor, Technical Account Manager on our Technical Account Manager team in Omaha, NE, Washington, DC, or CO.

What you'll achieve:

As a Senior Advisor, Technical Account Manager, you will be responsible for supporting customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center infrastructure products and solutions. You will work with Federal customers and partners as they implement AI solutions in secure spaces.