Consultant, Technical Account Manager

Dell; San Francisco (CA); On-site; USD 162,350 - 210,100; Full time

Benefits offered by this job

Award winning financial wellness tools

Generous leave of absence for new and

Job summary

Dell Technologies is seeking a Consultant in Technical Account Management to serve as the dedicated TAM for a U.S. Government customer. You will work on-site in Berkeley, coordinating problem-solving, deployments, and warranty services while aligning with account teams and field staff.

The role requires deep HPC and Linux expertise, experience with NVIDIA GPUs and Dell hardware, and strong coordination across multiple Dell teams to ensure consistent service and customer satisfaction.

Qualifications

• U.S. Citizen; eligible for DOE site access.
• Strong technical expertise with Dell hardware and management tools, including PowerEdge platforms, GPU nodes, iDRAC, OpenManage.
• Experience with troubleshooting and warranty/maintenance planning for HPC deployments.
• Deep knowledge of NVIDIA GPU compute, NVLink, InfiniBand.
• Advanced Linux administration in HPC environments.

Responsibilities

• Serve as dedicated support resource for the United States Government, working on-site 5 days/week.
• Act as the primary contact for warranty support and coordinate resources for warranty services.
• Help design customer solutions and support installation, customization and integration of Dell solutions.
• Provide feedback on issues and maintain tailored customer support plans.

Skills

PowerEdge hardware

iDRAC

OpenManage

NVIDIA GPUs

HPC systems

Linux admin

Tools

xCAT

Bright

Warewulf

Redfish

OpenBMC

Job description

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer’s go-to person when there’s an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.

Join us to do the best work of your career and make a profound social impact as a Consultant on our Technical Account Manager Team in Berkeley, California (onsite at Lawrence Berkeley National Laboratory 5 days/week).

What you’ll achieve

As a Consultant in Technical Account Management, you’ll be responsible for ensuring custom contractual service/support requirements are understood and managed to the support service requirement of the customer Statement of Work (SOW). You’ll also ensure effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. You’ll collaborate with other Dell Technologies members to ensure consistency of delivery, adherence to standard practices, and continuous improvement deployment and support services.

You will:

• Serve as a dedicated support services resource for the United States Government, acting as the customer’s primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies; you will work at the customer site 5 days per week.
• Be the single point of warranty support; provide customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management and communications at various levels during warranty services engagements.
• Help identify and leverage Dell and partner resources to satisfy technical needs and objectives of the customer’s implementation, and work closely with account teams to ensure end‑to‑end planning and sustainment of Dell solutions; help account team design the customer solutions and support installation, customization and integration of the solution.
• Provide feedback to customer on any observed/known issues; develop and maintain customer support plans and relationships that are tailored to each individually unique project requirement.
• Contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions.

Qualifications

• U.S. Citizen; eligible for Department of Energy (DOE) site access.
• Strong technical expertise with Dell Technologies hardware and management tools, including PowerEdge platforms, GPU/accelerator nodes, iDRAC, OpenManage, and firmware/BIOS baseline management with proven experience supporting large‑scale HPC or high‑density compute systems, with solid understanding of node architecture, CPU/GPU topology, interconnects, and datacenter power/cooling considerations.
• Strong project and operations management experience, including coordinating deployments, firmware updates, acceptance/burn‑in testing, and contractual support deliverables.
• Deep knowledge of NVIDIA GPU compute and networking technologies, including H100/H200‑class GPUs, NVLink, and InfiniBand architecture and diagnostics.
• Advanced Linux system administration skills in HPC environments, including CLI troubleshooting, log analysis, and performance tuning.
• Familiarity with high‑performance networking technologies such as NVIDIA InfiniBand, RoCE/RDMA, and advanced fabric diagnostics.
• Experience with Linux‑based HPC clusters, provisioning frameworks (xCAT, Bright, Warewulf), cluster observability tools and a strong background in out‑of‑band management (iDRAC, OpenBMC, Redfish) and hardware‑level diagnostics.

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $162,350 - $210,100.

Benefits and Perks

• Award winning financial wellness tools and resources.
• Generous leave of absence for new parents and caregivers.

Equal Employment Opportunity

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.