Senior Advisor, Operator Communications

Chick-fil-A Corporate Support Center; Atlanta (GA); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Chick-fil-A, Inc. seeks a Communications Specialist within Corporate Communications to partner with leaders across Field Operations and Restaurant Development to craft and execute internal communications strategies that support Operators and Support Center staff.

You will manage planning, storytelling, and project delivery, coordinate with agencies, and drive continuous improvement while aligning with Chick-fil-A's culture and business goals. Travel approx 10%.

Qualifications

• Excellent written, oral and interpersonal communication skills.
• Creative storytelling- ability to develop innovative and engaging content and communications.
• Strategic communications planning and project management.
• Technological proficiency- experience with communications platforms and content management systems
• Analytical skills- capacity to gather, analyze, and interpret data to measure effectiveness
• Track record as a communicator who thrives on managing a variety of initiatives concurrently and on deadline
• Self-starter able to work independently or in a group, adapt to shifting priorities, and who enjoys creating and implementing new initiatives

Responsibilities

• Business partner: Provide leadership and strategic business thinking around key strategies and initiatives, connecting communications to enterprise strategies.
• Communications consulting: Build understanding of assigned teams and initiatives to effectively create communications plans, then execute tactics to help business partners and Operators achieve their goals.
• Project management/agency oversight: Create and execute major deadline-driven communications initiatives, on budget and on time, using appropriate combinations of vendors, contractors, agencies and in-house services.
• Relationship builder: Establish and maintain strong, ongoing relationships with Corporate Communications team, key business partners and Operators.
• Audience: Understand Operator and Restaurant needs to tailor communications in the appropriate manner. Quarterly Restaurant visits are required with reporting and applying key takeaways to work initiatives a must.
• Continuous improvement: Constant desire to learn how to improve work and translate communications into the fast-paced, rapidly growing Chick-fil-A business.

Skills

Excellent written, oral and inter‑pers

Creative storytelling

Strategic communications planning

Technological proficiency

Analytical skills

Managing multiple initiatives

Self-starter

Education

Bachelor's degree in Communications or related field

Job description

Chick-fil-A, Inc. seeks a Communications Specialist within Corporate Communications to partner with leaders across Field Operations and Restaurant Development to craft and execute internal communications strategies that support Operators and Support Center staff.

You will manage planning, storytelling, and project delivery, coordinate with agencies, and drive continuous improvement while aligning with Chick-fil-A's culture and business goals. Travel approx 10%.