Lead Advisor, Operator Communications

Chick-fil-A Plainfield, Indiana; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Chick-fil-A, Inc. is seeking a Communications professional within Corporate Communications to partner with business leaders, craft strategic plans, and manage major communications initiatives.

The role focuses on storytelling, program delivery, and collaboration with Operators and Restaurants, while supporting company culture and events.

Qualifications

• Excellent written, oral and interpersonal communication skills.
• Creative storytelling to develop engaging content.
• Strategic communications planning and project management.
• Technological proficiency with communications platforms and CMS.
• Analytical skills to measure effectiveness.
• Ability to manage multiple initiatives on deadline.
• Self-starter capable of independent or collaborative work.

Responsibilities

• Lead as a business partner, connecting communications to enterprise strategies.
• Provide communications consulting to create plans and execute tactics.
• Oversee major deadline-driven communications projects with vendors and agencies.
• Build and maintain relationships with Corporate Communications and operators.
• Tailor communications to operators and restaurant needs; conduct quarterly visits.
• Continuously improve communications to support Chick-fil-A's fast-paced growth.

Skills

Communication skills

Storytelling

Strategic communications

Project management

Tech proficiency

Analytical skills

Independent worker

Education

Bachelor's degree

Communications major

Tools

Content management systems

Job description

How We Work At Chick-fil-A

Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.

Our Flexible Future Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Overview

This role sits within Corporate Communications, which partners across the Chick-fil-A organization to execute effective, compelling internal communications that build culture, drive change and support business goals. The team delivers strategic messages across a variety of digital, video and print platforms to inspire, educate and equip Chick-fil-A Operators and Support Center Staff.

Additional Function-specific duties:

• Specifically, this individual will focus on consulting and collaborating with a set of business leaders within several sub-departments of Chick-fil-A’s Field Operations and Restaurant Development organizations to create and execute communications strategies and tactics in support of Operators and Restaurants.
• Responsibilities will include introducing new programs and solutions to Restaurants; creative storytelling to build understanding and trust; consulting to communications best practices with partners, and sharing business strategy and vision with internal audiences.
• Additionally, the selected communicator will provide communications support for company-wide cultural events for Chick-fil-A, Inc., including logistics, what to expect, and providing access to key replays and resources.
• To be successful in this role, the communicator must be resourceful, collaborative and able to quickly learn the business, its audiences and their needs.

Responsibilities

• Business partner: Provide leadership and strategic business thinking around key strategies and initiatives, connecting communications to enterprise strategies.
• Communications consulting: Build understanding of assigned teams and initiatives to effectively create communications plans, then execute tactics to help business partners and Operators achieve their goals.
• Project management/agency oversight: Create and execute major deadline-driven communications initiatives, on budget and on time, using appropriate combinations of vendors, contractors, agencies and in-house services.
• Relationship builder: Establish and maintain strong, ongoing relationships with Corporate Communications team, key business partners and Operators.
• Audience: Understand Operator and Restaurant needs to tailor communications in the appropriate manner. Quarterly Restaurant visits are required with reporting and applying key takeaways to work initiatives a must.
• Continuous improvement: Constant desire to learn how to improve work and translate communications into the fast-paced, rapidly growing Chick-fil-A business.

Required Qualifications (Knowledge, Skills, & Abilities)

• Excellent written, oral and interpersonal communication skills
• Excellent written, oral and interpersonal communication skills.
• Creative storytelling- ability to develop innovative and engaging content and communications.
• Strategic communications planning and project management.
• Technological proficiency- experience with communications platforms and content management systems
• Analytical skills- capacity to gather, analyze, and interpret data to measure effectiveness
• Track record as a communicator who thrives on managing a variety of initiatives concurrently and on deadline
• Self-starter able to work independently or in a group, adapt to shifting priorities, and who enjoys creating and implementing new initiatives

Preferred Qualifications (Knowledge, Skills, & Abilities)

• Understanding of franchised and/or highly matrixed organizations
• Experience in quick service, food and beverage or hospitality industries
• Ability to communicate in Spanish is valued

Required Years of Experience

3

Preferred Years of Experience

6

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelor's Degree

Required Major/Concentration

Communications or related field

Preferred Major/Concentration

Mass Communications, Public Relations, Journalism, English, Marketing or Business

Relocation Assistance Provided

No