Lead Advisor, Operator Communications

Bay Center Foods, LLC

Atlanta (GA)

Hybrid

USD 65,000 - 95,000

Full time

14 days+

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Job summary

Chick-fil-A, Inc. is seeking a communications professional within Corporate Communications to drive strategic messaging, collaborate across departments, and lead major communications initiatives.

The role focuses on consulting with business leaders, developing plans, and sharing company strategy with internal audiences. The position emphasizes collaboration, cultural events support, and the ability to adapt to a fast-growing organization while delivering clear, impactful storytelling across

Qualifications

Excellent written, oral and interpersonal communication skills.
Creative storytelling to develop engaging content.
Strategic communications planning and project management.
Technological proficiency with communications platforms and CMS.
Analytical skills to measure effectiveness.
Able to manage multiple initiatives concurrently and on deadline.
Self-starter able to work independently or in a group.

Responsibilities

Provide leadership and strategic thinking around key strategies and initiatives, aligning communications with enterprise strategies.
Build understanding of assigned teams and initiatives to create communications plans and execute tactics.
Manage major deadline-driven communications initiatives, on budget and on time, using vendors and in-house services.
Establish and maintain relationships with Corporate Communications team, business partners and Operators.
Tailor communications to Operator and Restaurant needs; conduct quarterly visits with reporting.
Continuously seek ways to improve communication practices within a fast-paced business.

Skills

Excellent written communication

Oral communication

Interpersonal communication

Creative storytelling

Strategic communications planning

Project management

Technical proficiency with CMS

Analytical skills

Deadline-driven

Self-starter

Education

Bachelor's degree in Communications

Equivalent experience

Tools

Content management systems

Job description

How We Work At Chick-fil-A

Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.

Our Flexible Future Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Overview

This role sits within Corporate Communications, which partners across the Chick-fil-A organization to execute effective, compelling internal communications that build culture, drive change and support business goals. The team delivers strategic messages across a variety of digital, video and print platforms to inspire, educate and equip Chick-fil-A Operators and Support Center Staff.

Additional Function-specific duties:

Specifically, this individual will focus on consulting and collaborating with a set of business leaders within several sub-departments of Chick-fil-A’s Field Operations and Restaurant Development organizations to create and execute communications strategies and tactics in support of Operators and Restaurants.
Responsibilities will include introducing new programs and solutions to Restaurants; creative storytelling to build understanding and trust; consulting to communications best practices with partners, and sharing business strategy and vision with internal audiences.
Additionally, the selected communicator will provide communications support for company-wide cultural events for Chick-fil-A, Inc., including logistics, what to expect, and providing access to key replays and resources.
To be successful in this role, the communicator must be resourceful, collaborative and able to quickly learn the business, its audiences and their needs.

Responsibilities

Business partner: Provide leadership and strategic business thinking around key strategies and initiatives, connecting communications to enterprise strategies.
Communications consulting: Build understanding of assigned teams and initiatives to effectively create communications plans, then execute tactics to help business partners and Operators achieve their goals.
Project management/agency oversight: Create and execute major deadline-driven communications initiatives, on budget and on time, using appropriate combinations of vendors, contractors, agencies and in-house services.
Relationship builder: Establish and maintain strong, ongoing relationships with Corporate Communications team, key business partners and Operators.
Audience: Understand Operator and Restaurant needs to tailor communications in the appropriate manner. Quarterly Restaurant visits are required with reporting and applying key takeaways to work initiatives a must.
Continuous improvement: Constant desire to learn how to improve work and translate communications into the fast-paced, rapidly growing Chick-fil-A business.

Required Qualifications (Knowledge, Skills, & Abilities)

Excellent written, oral and interpersonal communication skills
Excellent written, oral and interpersonal communication skills.
Creative storytelling- ability to develop innovative and engaging content and communications.
Strategic communications planning and project management.
Technological proficiency- experience with communications platforms and content management systems
Analytical skills- capacity to gather, analyze, and interpret data to measure effectiveness
Track record as a communicator who thrives on managing a variety of initiatives concurrently and on deadline
Self-starter able to work independently or in a group, adapt to shifting priorities, and who enjoys creating and implementing new initiatives

Preferred Qualifications (Knowledge, Skills, & Abilities)