Sr. Business Analyst, Communications Solutions

Chick-fil-A Corporate Support Center

Atlanta (GA)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Job summary

A leading fast-food corporation is looking for a Sr. Business Analyst for Communications Solutions in Atlanta, GA. This full-time position entails collaborating with Corporate Communications and technical teams to improve communications channels and support various digital platforms. Key responsibilities include requirement gathering, user story writing, and overseeing feature development, all while promoting an agile environment. Ideal candidates should possess a Bachelor's degree and have experience in technical systems and project management.

Qualifications

1+ years of relevant work experience.
Experience with technical systems and data structures.
Knowledge of Agile development.

Responsibilities

Gather requirements and oversee new feature development.
Collaborate with developers and stakeholders.
Conduct regression testing and track platform effectiveness.

Skills

Independent task completion

Understanding business needs

Proactive support of technical platforms

Strong decision-making skills

Education

Bachelor’s Degree or equivalent

Tools

Agile methodologies

Content Management Systems

Job description

Sr. Business Analyst, Communications Solutions

Join to apply for the Sr. Business Analyst, Communications Solutions role at Chick-fil-A Corporate Support Center

As Chick‑fil‑A's global footprint grows, we are building a best‑in‑class network of communications channels to ensure that our Operators, Team Members, and Staff receive relevant and timely communications that equip them to make business decisions while fostering a culture of care.

This role is the primary day‑to‑day partner and liaison between Corporate Communications and DTT. It is also a SME for Chick‑fil‑A’s suite of enterprise communications solutions, including @Chick‑fil‑A, the corporate intranet, which is the main channel for the Support Center to communicate with Operators and their Team Members. The incumbent is responsible for the technology solutions that enable Corporate Communications to execute their role successfully, supporting the total productivity of our communications ecosystem. The role blends Business Analyst, Product Owner, and Quality Assurance responsibilities and thrives in agile working models.

Responsibilities

Partner with Corporate Communications’ Content and Channels team to gather requirements, write user stories, prioritize and oversee the development of new features, enhancements, and integrations, including managing the product backlog.
Partner with the technical team on the development and maintenance of our content management system and video platform.
Collaborate and interact with developers, stakeholders, system architects and various subject matter experts to manage the implementation of changes and issue resolution.
Partner with the help desk team to troubleshoot, verify, and remediate end‑user support tickets.
Conduct regression testing.
Track platform effectiveness and other digital platforms through key performance metrics.
Support vendor relationships across multiple platforms.

Knowledge, Skills & Abilities

Ability to independently drive tasks to completion and resolve issues with minimal supervision.
Ability to understand business needs and translate them to functional/technical requirements.
Ability to quickly learn and comprehend technical web‑based systems.
Experience proactively supporting the operational health of technical platforms.
Self‑starter who completes responsibilities with minimal supervision.
Strong decision‑making skills with the ability to collaborate and make decisions in the gray.
Experience serving as a liaison for external vendors, keeping the team and leadership informed of critical status.
Servant spirit with strong sense of stewardship.

Minimum Qualifications

Bachelor’s Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired.
1+ years of relevant work experience.
Knowledge and/or experience with Agile development approaches and techniques.
Experience in driving teams and management to decisions.
Experience with technical systems, data structures and languages.
Experience in UI/UX Design.

Preferred Qualifications

Bachelor's degree in a technical field of study.
3+ years of relevant work experience.
Experience in managing a beginning‑to‑end software implementation.
Experience in vendor management and software selection.
Experience working with Content Management Systems.
Experience with communication methods and strategies.
Experience in product ownership of customer‑facing applications.
Experience providing user support across a portfolio of platforms.
Experience managing the end‑to‑end support ticket lifecycle, from escalation to final resolution, including stakeholder communication.
Certified Scrum Product Owner (CSPO).
Certified Scrum Professional – Product Owner.
Certified Business Analysis Professional (CBAP).