Senior Adobe Journey Optimizer Architect — Real-Time Journeys

Deloitte France; Tempe (AZ); On-site; USD 111,000 - 218,000; Full time

Job summary

Deloitte is seeking a Senior Consultant to design and implement real-time, omnichannel customer journeys using Adobe Journey Optimizer, integrating with Adobe Experience Platform and Customer Journey Analytics to activate cross-channel messaging across email, SMS, push, and in-app channels.

You will translate requirements into technical journey designs, lead integration efforts, and collaborate with business and technical teams while supporting pre-sales activities.

Qualifications

• 3+ years of hands-on implementation experience with Adobe Journey Optimizer (AJO), including journey orchestration, triggers, automations, actions, messages, and offers
• 2+ years configuring AJO channel surfaces (email, SMS, push, in-app), including email subdomain setup, IP pool creation, and IP warming/deliverability strategy
• 2+ years working with Adobe Experience Platform (AEP), including Experience Data Model (XDM) schemas, Real-Time Customer Data Platform (RT-CDP), and Web/Mobile SDK or Edge Network event forwarding to support AJO journey triggers
• Experience configuring external data sources, custom events, and custom actions within AJO to support complex, attribute- and behavior-driven journeys
• 5+ years in customer data, marketing technology, or digital campaign management with API-first configuration, Git, CI/CD, environment promotion, automated validation, production monitoring, and runbooks
• Strong understanding of business domains, data models, and marketing campaign strategy, with the ability to translate functional requirements into technical journey designs
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available.

Responsibilities

• Designing and configuring end-to-end customer journeys in Adobe Journey Optimizer (AJO), including triggers, actions, messages, offers, and journey orchestration logic
• Building rules and conditional logic to orchestrate complex, multi-step journeys based on customer attributes, behaviors, and real-time events
• Configuring AJO channel surfaces, including email, SMS, push notification, and in-app messaging, along with email subdomains, IP pools, and IP warming strategies
• Integrating AJO with Adobe Experience Platform (AEP), including Real-Time Customer Data Platform (RT-CDP) and Customer Journey Analytics (CJA), to support unified profiles, audience activation, and cross-channel measurement
• Implementing Journey Optimizer Decisioning (AJO-D) and Offer Decisioning capabilities, including offer collections, placements, decision scopes, and eligibility and prioritization rules, to enable contextual, real-time personalization
• Leading integration and solution delivery across Adobe Experience Cloud, third-party systems, and client stakeholder groups during implementation, technical design, and pre-sales activities

Skills

Adobe Journey Optimizer

AJO-D

AEP

CI/CD

API-first configuration

Python/Java/SQL/Bash

Travel up to 50%

Education

Bachelor's degree in Computer Science, Information Systems, Marketing Technology, or a technical field

Tools

Snowflake

Databricks

Azure

AWS

GCP

Job description

Deloitte is seeking a Senior Consultant to design and implement real-time, omnichannel customer journeys using Adobe Journey Optimizer, integrating with Adobe Experience Platform and Customer Journey Analytics to activate cross-channel messaging across email, SMS, push, and in-app channels.

You will translate requirements into technical journey designs, lead integration efforts, and collaborate with business and technical teams while supporting pre-sales activities.