Adobe Journey Optimizer Lead — Marketing Tech & CX

Adobe; New York (NY); On-site; USD 169,000 - 245,000; Full time

Job summary

Adobe Senior Customer Journeys Technical Consultant leads complex marketing technology implementations across B2C customers, with a strong focus on Adobe Journey Optimizer within the Adobe Experience Cloud stack.

You will translate business needs into scalable marketing architectures, collaborate with Product and Engineering, and deliver measurable improvements in personalization and engagement across campaigns.

Qualifications

• Experience implementing Adobe Journey Optimizer (AJO).
• Strong marketing personalization, segmentation, experimentation frameworks (A/B, multivariate).
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Lead and implement marketing automation and customer journey solutions across B2C customers.
• Drive personalization, experimentation, and optimization strategies to improve engagement and conversions.
• Partner with Product and Engineering to incorporate feedback and support roadmap evolution.
• Guide clients through standard methodologies, offering prescriptive recommendations.
• Collaborate with cross‑functional teams to translate business requirements into scalable solutions.
• Work with project leadership on executive readouts, risk identification and mitigation.

Skills

Adobe Journey Optimizer

Marketing personalization

Experimentation frameworks

Data-driven optimization

HTML

SQL

Scripting

API integration

Cross-functional collaboration

Consulting

Executive communication

Tools

Postman

PostBuster

Adobe Experience Cloud

Job description

Adobe Senior Customer Journeys Technical Consultant leads complex marketing technology implementations across B2C customers, with a strong focus on Adobe Journey Optimizer within the Adobe Experience Cloud stack.

You will translate business needs into scalable marketing architectures, collaborate with Product and Engineering, and deliver measurable improvements in personalization and engagement across campaigns.