Senior Administrator, Client Services (Real Estate)

Mourant; New Jersey; On-site; USD 65,000 - 98,000; Full time

Job summary

Mourant seeks an experienced Senior Administrator to support its Governance Services team in the US. You will manage a diverse portfolio of corporate and fiduciary clients, providing high standard administration and client service.

You will handle transactions with technical support, train colleagues when needed, and ensure deadlines and workflows (WIP/debt) are met, while maintaining strong client relationships.

Qualifications

• Proven corporate administration experience.
• Studying towards STEP or CGI.
• Proficient with Microsoft Office.
• Knowledge of Document Management Systems and Viewpoint is an advantage.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Team player with a positive and flexible approach.

Responsibilities

• Manage and be responsible for the administration of a diverse portfolio of corporate and fiduciary clients.
• Provide technical support and training on transactions as required.
• Manage client expectations and nurture relationships.
• Ensure timely processing of work and meeting deadlines.
• Oversee day-to-day activities including WIP and debt collection.
• Delegate work within the team to maintain high client service standards.
• Perform other ad-hoc duties as requested.

Skills

Corporate administration

Communication

Interpersonal skills

Teamwork

Time management

Deadline oriented

Independent working

Education

STEP or CGI qualification

Tools

Microsoft Office

Document Management Systems

Viewpoint

Job description

Ready for a new challenge? We've got an exciting opportunity for a talented, experienced Senior Administrator to join our ambitious and busy Governance Services team.Reporting to the Client Services Manager, you'll be responsible for providing high quality administration for a portfolio of corporate and fiduciary clients with particular emphasis on the client service aspects of the business, delivering excellent client services levels at all times. You'll be involved in the full life cycle of our clients, including the client take-on process and all aspects of the ongoing administration of the client.In return, we can offer you focused mentoring and professional development support to ensure you continue to grow as the business grows and achieve your full potential.If you've solid administration experience in corporate, trust and fiduciary services, and would like to join our friendly and professional team, we'd really like to hear from you.Applications closing date: 25 SeptemberAbout the roleIn this role you'll:Manage and be wholly responsible for the administration of a diverse portfolio of corporate and fiduciary clients and ensure that client relationships and administration are conducted effectively and to a high standardEnsure that you have an understanding of the transactions you are working on, providing technical support and training to other employees as and when requiredEnsure client expectations are properly managed and valuable relationships are nurturedAssist with the effective management of day-to-day activities to include timely processing of work, meeting transactional and internal procedural deadlines and managing WIP and debt collectionAppropriately delegate work and utilise the resources within the team to ensure client services are maintained at the expected standardsOther ad-hod duties as requestedAbout you – essential requirementsThis role requires:Proven corporate administration experienceYou'll hold or be studying towards a relevant professional qualification (such as STEP or CGI)Good working knowledge of Microsoft desktop softwareKnowledge of specialist software e.g. Document Management Systems and Viewpoint would be an advantageHaving good communication and interpersonal skillsBeing able to build relationships and work as part of a teamA positive and flexible approachAbility to manage and prioritise tasks, time and people in order to meet deadlinesAbility to work independently