Senior Administrative Clerk & Records Coordinator

Mass; Holyoke (MA); On-site; USD 57,000 - 79,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

The Commonwealth of Massachusetts’ Department of Children and Families seeks a Clerk V in Holyoke to provide clerical support to the Area Director and Area Management Team. The role includes confidential document handling, data entry in Family Net, and preparation of reports and correspondence.

Ideal candidates will demonstrate proficiency with office equipment and software (Word, Excel, Access, FamilyNet/i-FamilyNet), strong organizational skills, and the ability to work with diverse

Qualifications

• Four years of full-time office work experience, with at least one year in a supervisory or administrative capacity.

Responsibilities

• Assignments of a confidential nature.
• Receive and screen telephone calls for the Area Director.
• Answer and/or refer inquiries to appropriate parties for action.
• Supervision and back-up for assigned support staff
• Enter data on Family Net.
• Compose and/or prepare correspondence, reports, and memoranda.
• Coordinate records production for external requests including records production, redacting and printing.
• Maintain files and records such as correspondence, confidential records, etc.

Skills

Supervisory experience

Office software

Data entry

Telephone screening

Professional communication

Education

High school diploma or equivalent

Business/secretarial school diploma

Coursework in business/secretarial studies

Tools

Word

Excel

Access

FamilyNet System

i-FamilyNet

Job description

The Commonwealth of Massachusetts’ Department of Children and Families seeks a Clerk V in Holyoke to provide clerical support to the Area Director and Area Management Team. The role includes confidential document handling, data entry in Family Net, and preparation of reports and correspondence.

Ideal candidates will demonstrate proficiency with office equipment and software (Word, Excel, Access, FamilyNet/i-FamilyNet), strong organizational skills, and the ability to work with diverse