Clerk V - Jackson Square

Commonwealth of Massachusetts

Boston (MA)

On-site

USD 57,000 - 79,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Hybrid work eligibility

Job summary

Commonwealth of Massachusetts, Department of Children and Families seeks a Clerk V to provide clerical support for the Area Director and Management Team in Roxbury. Responsibilities include screening calls, data entry in FamilyNet, and preparing correspondence and reports.

The role requires strong office skills, experience with Word/Excel/Access, and ability to manage records and respond to inquiries. A background in public service and commitment to diversity are preferred.

Qualifications

Four years of full-time office experience required, with at least one year supervisory/administrative capacity.
Substitutions allowed: high school diploma or equivalent may substitute up to one year of experience.
Experience with standard office equipment and ability to handle inquiries professionally.
Knowledge of Word, Excel, Access, and FamilyNet is preferred.

Responsibilities

Receive and screen telephone calls for the Area Director.
Answer or refer inquiries to appropriate parties for action.
Supervision and back-up for assigned support staff.
Enter data on Family Net.
Prepare correspondence, reports, or memoranda as requested.
Coordinate records production for external requests, including redacting and printing.
Maintain files and records including confidential materials.

Skills

Office equipment proficiency

Supervisory experience

Data entry

Record keeping

Education

High school diploma or equivalent

Tools

Word

Excel

Access

FamilyNet System

i-FamilyNet

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Clerk V - Jackson Square (260007OQ)

Job Description

Description

The Department of Children and Families (DCF) is seeking a mission-driven, dedicated individual to fill the role of Clerk V. The selected candidate will perform clerical support activities primarily for the Area Director and the Area Management Team.

Duties and Responsibilities (these duties are a general summary and not all inclusive)

Receive and screen telephone calls for the Area Director.
Answer and/or refer inquiries to appropriate parties for action.
Supervision and back-up for assigned support staff
Enter data on Family Net.
Compose and/or prepare correspondence, reports, and/or memoranda as requested.
Coordinate records production for external requests including records production, redacting, and printing.
Maintain files and records such as correspondence, confidential records, etc.

Preferred Qualifications

Demonstrated ability on all office equipment including; PC, photocopier, scanner, fax.

Ability to effectively handle complaints presented or referred to the Director.

Aptitude to work with culturally diverse populations.

Demonstrated ability to maintain a professional demeanor in the public forum

Knowledge to utilize Word, Excel, Access, FamilyNet System, and i-FamilyNet.

Experience to plan, organize, and carry through on office events.

Ability to carry out work activities with a minimum of direction.

Ability to establish systems to improve overall performance of all clerical functions.

Aptitude to organize and improve filing system.

About the Department of Children and Families

The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education.

DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption.Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education,licensureand certifications will be verifiedin accordance withthe Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in office work, of which (B) at least one year must have been in a supervisory or administrative capacity, or (C) and equivalent combination of the required experience and the substitutions below:

SUBSTITUTIONS:

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.

III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience.

IV. A diploma for completion of a two-year, full-time, or equivalent part‑time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.

* Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affiantive Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Clerk V

Primary Location

United States-Massachusetts-Roxbury-1785 Columbus Avenue

Job

Administrative Services

Agency

Department of Children & Families

Schedule

Full-time

Shift

Day

Job Posting