Senior Administrative Clerk — Hybrid

Mass; Boston (MA); On-site; USD 57,000 - 79,000; Full time

Benefits offered by this job

Hybrid work eligibility

Job summary

Commonwealth of Massachusetts, Department of Children and Families seeks a Clerk V to provide clerical support for the Area Director and Management Team in Roxbury. Responsibilities include screening calls, data entry in FamilyNet, and preparing correspondence and reports.

The role requires strong office skills, experience with Word/Excel/Access, and ability to manage records and respond to inquiries. A background in public service and commitment to diversity are preferred.

Qualifications

• Four years of full-time office experience required, with at least one year supervisory/administrative capacity.
• Substitutions allowed: high school diploma or equivalent may substitute up to one year of experience.
• Experience with standard office equipment and ability to handle inquiries professionally.
• Knowledge of Word, Excel, Access, and FamilyNet is preferred.

Responsibilities

• Receive and screen telephone calls for the Area Director.
• Answer or refer inquiries to appropriate parties for action.
• Supervision and back-up for assigned support staff.
• Enter data on Family Net.
• Prepare correspondence, reports, or memoranda as requested.
• Coordinate records production for external requests, including redacting and printing.
• Maintain files and records including confidential materials.

Skills

Office equipment proficiency

Supervisory experience

Data entry

Record keeping

Education

High school diploma or equivalent

Tools

Word

Excel

Access

FamilyNet System

i-FamilyNet

Job description

Commonwealth of Massachusetts, Department of Children and Families seeks a Clerk V to provide clerical support for the Area Director and Management Team in Roxbury. Responsibilities include screening calls, data entry in FamilyNet, and preparing correspondence and reports.

The role requires strong office skills, experience with Word/Excel/Access, and ability to manage records and respond to inquiries. A background in public service and commitment to diversity are preferred.