Senior Administrative Associate — Scheduling & Records Expert

UNC Health Care; Chapel Hill (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Your opportunity at UNC Health Care places you in a role with greater autonomy and responsibility within a large health system. You will manage non-routine purchasing for departments, train colleagues, and coordinate scheduling for providers and procedures, ensuring accurate records and effective patient referrals.

The position emphasizes customer focus and careful fiscal handling. As part of the SOM Psychiatry unit, you will interact with internal teams and external partners, handling financial

Qualifications

• One (1) year of clerical or administrative experience.
• If Bachelor's degree, no years of experience is required.
• If Associate's degree, no years of experience is required.

Responsibilities

• Expedites non-routine purchases for departments as delegated. May maintain inventory of supply.
• Train others using verbal and written communication
• Performs more complex scheduling of providers, staff, facilities, home care and/or patients (involving critical meetings or multiple medical procedures as an example). Coordinates meetings, workshops, and other events, including travel, based on predetermined needs.
• Prepares and maintains basic financial records
• Creates, proofreads or edits correspondence and documents for internal and external circulation based on existing templates.
• Procuring and filing records, researching lost or missing records, and posting information to records or ledgers in accordance with established procedures and systems. Checks records to verify accuracy and compliance with rules and procedures of appropriate system. Resolves discrepancies by contacting appropriate office to obtain information on source of discrepancy and correcting any errors.
• Registering patients and completing encounter forms. Collecting patient payments and insurance information and making proper referrals to financial departments. May contact insurance companies directly to verify/determine eligibility. May also verify previous balance owed to UNCH.
• Represents UNCHCS with internal and/or external entities in regards to budget, payments, collections, inventory to accomplish organizational goals.
• Serves as a second level of response to customer inquiries and complaints in person, by phone and/or electronic communication. This may include working with third party providers.

Skills

Customer Focus

Technical proficiency

Scheduling expertise

Coachability

Accountability

Fiscal awareness

Conflict resolution

Office software

Education

High School Diploma or GED

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Scheduling system

Job description

Your opportunity at UNC Health Care places you in a role with greater autonomy and responsibility within a large health system. You will manage non-routine purchasing for departments, train colleagues, and coordinate scheduling for providers and procedures, ensuring accurate records and effective patient referrals.

The position emphasizes customer focus and careful fiscal handling. As part of the SOM Psychiatry unit, you will interact with internal teams and external partners, handling financial