Senior Administrative Analyst—Process & Systems Improvement

NYS Office of General Services; City of Albany (NY); On-site; USD 60,000 - 95,000; Full time

Job summary

The NYS Office of General Services (OGS) in Albany seeks a capable Administrative Analyst to support process improvement, documentation, and data collection across agency programs. The role emphasizes collaborative work with division staff to refine procedures and ensure compliance within the division’s workflow.

You will assist with data gathering, develop and maintain process documentation, and help implement new or revised administrative processes while supporting ongoing program operations.

Qualifications

• Six years of experience conducting management and organizational studies to review and revise procedures.
• Experience evaluating organizational performance and developing internal controls.
• Experience collecting data and conducting cost-benefit or systems analysis.
• Ability to design and update procedure manuals, forms, and policy.
• Substitutions: degrees may substitute for experience as outlined.

Responsibilities

• Assist with data collection through interviews, questionnaires, and observations.
• Document stakeholders, systems, business processes, and flows to address problems.
• Review and process user request forms for AiM access and maintain audit records.
• Coordinate with Division staff to maintain shop structure, assignments and labor rates in AiM.
• Create or update records in support of program operations.
• Contribute to internal resource development by updating System Administration procedures.
• Contribute to user resource development by reviewing and providing feedback to resources in development.
• Support agency performance improvement initiatives such as planning and facilitating process improvement.
• Provide technical assistance to program managers in implementing new or revised administrative processes.
• Perform other duties as assigned.

Education

Associate degree

Bachelor’s degree

Master’s degree

Doctorate

Job description

The NYS Office of General Services (OGS) in Albany seeks a capable Administrative Analyst to support process improvement, documentation, and data collection across agency programs. The role emphasizes collaborative work with division staff to refine procedures and ensure compliance within the division’s workflow.

You will assist with data gathering, develop and maintain process documentation, and help implement new or revised administrative processes while supporting ongoing program operations.