Public Information Specialist 2 (Digital Content) - [Data Analyst] - VID 182691

NYS Office of General Services; New York (NY); On-site; USD 84,156 - 106,454; Full time

Job summary

An established industry player is seeking a detail-oriented Public Information Specialist to join their Digital Services team as a Data Analyst. In this pivotal role, you will transform data into actionable insights, driving user experience decisions across New York State's digital landscape. Your expertise in data analysis, SQL, and Google Analytics will be crucial in preparing reports and collaborating with leadership to enhance digital services. If you're passionate about leveraging data to improve public services and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 7 years of experience in public relations and digital communications.
• Expertise in Google Analytics and data visualization tools.

Responsibilities

• Prepare data reports identifying trends and insights for stakeholders.
• Collaborate with teams to improve customer experience using data.

Skills

Data Analysis

Public Relations

Digital Communications

SQL

Google Analytics

HTML

CSS

JavaScript

Data Visualization

Problem-Solving

Education

Bachelor’s degree in Communications or related field

Master’s degree in relevant field

Tools

Tableau

Microsoft Power BI

Looker Studio

ESRI suite

Job description

Public Information Specialist 2 (Digital Content) - [Data Analyst] - VID 182691

NYS Office of General Services provided pay range

This range is provided by NYS Office of General Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$84,156.00/yr - $106,454.00/yr

Duties Description
The NYS Digital Services team at the Office of General Services (OGS) seeks a structured and detail-oriented professional to serve as a Data Analyst. The Public Information Specialist 2 (Digital Content) will function as the Data Analyst, they will be an important contributor to the rollout and implementation of the Universal Data and Analytics Program in New York State.
The Data Analyst will play a pivotal role in transforming data into actionable insights that help drive UX decisions.
The NYS Digital Services is a team of strategists, product managers and technologists working with agencies to streamline and improve the digital experience across New York State. We strive to create a community that works together to provide programs and services to New Yorkers in an efficient and user-friendly way.

• Prepare and present data summary reports from various sources to various stakeholders that identify trends and patterns in the data providing insights and recommendations.
• Work closely with leadership to track key performance metrics, refine event tracking, and generate insights that shape strategic decisions.
• Work with the operations and technical solutions teams to analyze a variety of data sets and to identify areas to improve customer experience and streamline digital journeys.
• Assist in providing technical and analytic support to end users of analytic applications and solutions.
• Utilize SQL to create comprehensive reports, automate data processing tasks, and develop interactive dashboards.
• Ensure data accuracy and completeness.
• Perform other duties as assigned.

Operational Needs
This position may require routine evening and weekend work, as well as some travel on occasion between Albany and NYC.

Minimum Qualifications
Seven years of experience* in public relations, social media, and digital communications.

• Substitutions: A degree in Communications, English, Public Relations, Social Media, Digital Communications, or a similar degree may substitute for experience as follows:
• Associates degree: Two years of required experience
• Bachelor’s degree: Four years of required experience
• Master’s degree: Five years of required experience

Preferred Qualifications

• Expert understanding of Google Analytics and using it to make informed decisions.
• Experience using digital analytics data (e.g. Google Analytics) in visualizations, digital products, dashboards, static content, or stakeholder presentations.
• Deep understanding of web development and user experience. Proficiency in core web languages including HTML, CSS, and JavaScript.
• Experience working with data from a variety of sources, including API endpoints, streaming and relational databases.
• Familiarity with data presentation, mapping, and visualization tools such as Tableau, ESRI suite, Microsoft Power BI, and Looker Studio.
• Strong analytical skills with proficiency in SQL for querying and data manipulation.
• Ability to collaborate with others and work within a fast-paced environment.
• Experience working with multiple internal and external stakeholders to understand business needs.
• Creative thinker with strong communication and problem-solving skills.
• Understanding of data visualization tools, project management, and database design.
• The ideal candidate should be highly skilled in all aspects of data analytics, including analyzing complex data sets, developing reports, and visualization.

Additional Comments
The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.

For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.

NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.

Downstate adjustment: $3,400.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Government Administration