Remote Bilingual Caseworker — Healthcare Reimbursement

Confidential; United States; Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid parental leave

Caregiver leave

Professional development opportunities

Job summary

Confidential is seeking a remote-friendly professional to coordinate reimbursement processes and patient support across Canada. You will ensure coverage requests are handled on time, maintain accurate case files, and collaborate with stakeholders to resolve issues efficiently.

The role combines healthcare, pharmaceutical services, and customer support, requiring bilingual English/French communication and strong Microsoft Office proficiency.

Qualifications

• Diploma or degree in business administration, accounting, computer science, or a related field, or equivalent experience.
• At least one year of experience in customer service, case management, or administrative support.
• Professional proficiency in Canadian French and English, plus Microsoft Office skills.
• Remote work from eligible locations in Quebec, BC, Alberta, or Manitoba.
• Paid parental leave, caregiver leave, and professional development opportunities.

Responsibilities

• Help streamline reimbursement processes and support access to essential healthcare treatments across Canada.
• Coordinate patient support documentation and manage case updates for timely resolution.
• Work at the intersection of healthcare, pharmaceutical services, and customer support.

Skills

Customer service

Case management

Microsoft Office

Education

Diploma or degree in business administration, accounting, computer science, or related field

Tools

Microsoft Office

Job description

Confidential is seeking a remote-friendly professional to coordinate reimbursement processes and patient support across Canada. You will ensure coverage requests are handled on time, maintain accurate case files, and collaborate with stakeholders to resolve issues efficiently.

The role combines healthcare, pharmaceutical services, and customer support, requiring bilingual English/French communication and strong Microsoft Office proficiency.