Remote Customer Service & Contracts Admin Specialist

Treantly; United States; Remote; USD 7,000 - 8,000; Full time

Benefits offered by this job

Health Insurance

Stable, long-term remote work

Growth opportunities

Job summary

Treantly is seeking a highly organized Customer Service & Administrative Specialist for a fully remote position. You will support customer account management, document review, and administrative operations from home, with emphasis on accuracy and confidentiality.

The role requires strong English communication, detail orientation, and the ability to juggle multiple responsibilities while maintaining professionalism.

Qualifications

• Excellent verbal and written English communication skills.
• Strong attention to detail and commitment to accuracy.
• Experience handling customer accounts, payments, or collection activities is an asset.
• Proficiency with Office tools, Google Workspace, and CRMs.

Responsibilities

• Provide professional customer service via phone, email, and other channels.
• Assist customers with account inquiries, payment arrangements, and contracts.
• Conduct first-party collections on delinquent accounts while staying customer-focused.
• Review customer agreements and supporting documentation for accuracy.
• Verify that all required customer information is properly documented.
• Maintain accurate customer records in CRM systems and databases.
• Organize and manage electronic documents for efficient retrieval.
• Audit customer files throughout application and onboarding processes.
• Escalate discrepancies or compliance concerns as required.
• Perform general administrative and operational support duties.

Skills

English communication

Attention to detail

Time management

Independent work

Problem solving

Organizational skills

Tools

Microsoft Office

Google Workspace

CRM platforms

Database management systems

Job description

Treantly is seeking a highly organized Customer Service & Administrative Specialist for a fully remote position. You will support customer account management, document review, and administrative operations from home, with emphasis on accuracy and confidentiality.

The role requires strong English communication, detail orientation, and the ability to juggle multiple responsibilities while maintaining professionalism.