Senior Account Representative – Water & Wastewater Utility

Municipality of Anchorage; Anchorage (AK); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health/Medical Benefits

Retirement benefits

Employee Assistance Program

Paid Leave Plan

13 Paid Holidays

Job summary

Municipality of Anchorage is seeking a Customer Service Specialist for the Anchorage Water & Wastewater Utility. The role focuses on resolving customer concerns, maintaining billing accuracy, and fostering strong relationships through responsive service and clear communication.

Responsibilities include explaining services, collecting payments, setting up arrangements, handling delinquent accounts, helping with online access, and coordinating field appointments.

Qualifications

• High school diploma or GED.
• 3 years of experience in customer service, collections, or accounting.
• Background check required including criminal, education, and employment history.

Responsibilities

• Explain utility services, billing rates and payment options.
• Collect monthly payments.
• Establish payment arrangements.
• Manage delinquent accounts.
• Assist customers with online account access.
• Coordinate field service appointments for on-site work.

Skills

Customer service

Billing inquiries

Communication

Accounts receivable

Education

High school diploma

Tools

KUBRA

Maximo

Dispatch tools

Job description

Municipality of Anchorage is seeking a Customer Service Specialist for the Anchorage Water & Wastewater Utility. The role focuses on resolving customer concerns, maintaining billing accuracy, and fostering strong relationships through responsive service and clear communication.

Responsibilities include explaining services, collecting payments, setting up arrangements, handling delinquent accounts, helping with online access, and coordinating field appointments.