ACCOUNT REPRESENTATIVE III - Range 11 / AMEA

Municipality of Anchorage; Anchorage (AK); Sur place; USD 42 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health/Medical Benefits

Retirement benefits

Employee Assistance Program

Paid Leave Plan

13 Paid Holidays

Résumé du poste

Municipality of Anchorage is seeking a Customer Service Specialist for the Anchorage Water & Wastewater Utility. The role focuses on resolving customer concerns, maintaining billing accuracy, and fostering strong relationships through responsive service and clear communication.

Responsibilities include explaining services, collecting payments, setting up arrangements, handling delinquent accounts, helping with online access, and coordinating field appointments.

Qualifications

• High school diploma or GED.
• 3 years of experience in customer service, collections, or accounting.
• Background check required including criminal, education, and employment history.

Responsabilités

• Explain utility services, billing rates and payment options.
• Collect monthly payments.
• Establish payment arrangements.
• Manage delinquent accounts.
• Assist customers with online account access.
• Coordinate field service appointments for on-site work.

Connaissances

Customer service

Billing inquiries

Communication

Accounts receivable

Formation

High school diploma

Outils

KUBRA

Maximo

Dispatch tools

Description du poste

Job Information
Open to the general public and any current Municipal employee.
This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.
DEPARTMENT: Anchorage Water & Wastewater Utility
HOURS OF WORK: Monday to Friday, 08:00 to 17:00
LOCATION: 3000 Arctic Boulevard To be considered for employment, candidates must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.
Example of Duties
The primary objective of this position is to provide exceptional customer service in support of water and wastewater utility operations. Responsible in resolving customer concerns, maintaining billing accuracy, and fostering strong relationships through responsive service and clear communication. Core responsibilities include explaining utility services, billing rates, and payment options; collecting monthly payments; establishing payment arrangements; managing delinquent accounts; and assisting customers with online account access; and works closely with internal departments. Proficiency in customer information systems—such as KUBRA, Maximo, customer information systems, and service dispatch tools is essential. Additionally, this role coordinates field service appointments for on-site work, such as inspections, repairs, or key box locates. Perform other duties as assigned.
Minimum Qualifications / Substitutions / PreferencesHigh school diploma, GED, or equivalent, and three (3) years of experience in a customer service, collection, or accounting environment.
Employment is conditional based on satisfactory background check which includes criminal, education, and employment history.
Additional Important Information
Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA candidates. The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
If selected for hire, appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.
Military Service Interview Preference Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.
Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.
The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.
The MOA is an EO and AA Employer and complies with Title I of the ADA. For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at 907-343-4571. The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:
Health / Medical Benefits

• Medical/Dental/Vision/Audio
• Life Insurance
• Dependent Life Insurance
• Short Term Disability
• Long Term Disability
• Flexible Spending Accounts – Health and Dependent Care
• Health Savings Accounts
  

Retirement:

• State of Alaska Public Employee Retirement System (PERS) Program
• 401(k) and 457 Savings Plans
  

Employer Paid Benefits:

• Employee Assistance Program
• Paid Leave Plan
• 13 Paid Holidays
  

For an overview of our medical benefit package go to http://www.muni.org/Departments/employee_relations/Pages/BenefitsSummaries.