Customer Service Pro - Utilities Billing (Anchorage)

ENSTAR Natural Gas Company; Anchorage (AK); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k) plan

Life Insurance

AD&D

Long-Term Disability

Education Assistance

Wellness Program

Generous leave

Inclusive Workplace

Job summary

ENSTAR Natural Gas Company is hiring a Customer Service Representative in Anchorage to support the Customer Accounting team. You will handle customer questions by phone and email, and enter applications in ENSTAR’s CC&B system.

Ideal candidates have a high school diploma and at least one year of customer service experience, with proficiency in Microsoft Office. Prior utility experience is a plus, and the role emphasizes accuracy and client-focused service.

Qualifications

• High school diploma or equivalent.
• One year of prior customer service experience, call center experience preferred.
• One year cashier and/or customer service experience preferred.
• Proficiency with Microsoft Office Suite, specifically Excel and Word.
• Strong math, accounting, and clerical skills.

Responsibilities

• Respond to customer questions and concerns via phone in a call center environment and via email.
• Enter customer applications and changes into ENSTAR’s CC&B software system.
• Initiate work orders for departments and process them.
• Research account and billing discrepancies; perform account adjustments as necessary.
• Cashiering; includes balancing and preparing deposits.
• Provide Payment Queue and switchboard coverage; assist customers with questions.
• Perform credit balance refunds and adjustments.
• Process billing for Damage Claims.
• Search archives for historical information.

Skills

Customer service

Call center

Cash handling

Excel

Written communication

Education

High school diploma or equivalent

Tools

Microsoft Office

CC&B software

Job description

ENSTAR Natural Gas Company is hiring a Customer Service Representative in Anchorage to support the Customer Accounting team. You will handle customer questions by phone and email, and enter applications in ENSTAR’s CC&B system.

Ideal candidates have a high school diploma and at least one year of customer service experience, with proficiency in Microsoft Office. Prior utility experience is a plus, and the role emphasizes accuracy and client-focused service.