Senior Account Operations & Readiness Specialist

091 Cigna Health & Life Ins. Co.; Illinois; Híbrido; USD 48 000 - 72 000; Tempo integral

Resumo da oferta

Cigna Health and Life Insurance Company is seeking an Account Manager Support Specialist who will back National Account Managers with operational and project support. The role focuses on implementation readiness, issue resolution, and timely guidance, enabling NAMs to concentrate on strategic client management and retention.

The position emphasizes coordination across internal teams, proactive problem-solving, and guidance during peak implementation periods, with a home/remote-friendly setup and

Qualificações

• Prior account management, client service, implementation, or operational support experience preferred.
• Strong organizational and project management capabilities.
• Experience supporting client implementations and renewals is desirable.
• Ability to manage multiple priorities in a dynamic environment.
• Excellent written and verbal communication skills.

Responsabilidades

• Provide project and account management support for new business implementations and priority accounts.
• Coordinate implementation activities, deliverables, dependencies, and follow-up across internal partners.
• Monitor implementation progress and escalate issues as needed to ensure readiness.
• Gather, validate, and analyze operational and client reporting, resolving discrepancies.

Conhecimentos

Account management

Operational execution

Project management

Written communications

Analytical thinking

Descrição da oferta de emprego

Cigna Health and Life Insurance Company is seeking an Account Manager Support Specialist who will back National Account Managers with operational and project support. The role focuses on implementation readiness, issue resolution, and timely guidance, enabling NAMs to concentrate on strategic client management and retention.

The position emphasizes coordination across internal teams, proactive problem-solving, and guidance during peak implementation periods, with a home/remote-friendly setup and