Account Operations & Data Specialist

118 Express Scripts Sales Operations, Inc.; Cool Valley (MO); Presencial; USD 52.000 - 65.000; Jornada completa

Descripción de la vacante

The Cigna Group is seeking an Associate Account Manager to deliver operational support, manage reporting requests, and coordinate service delivery for assigned clients. You will collaborate across account teams and internal partners to ensure accurate, timely outcomes and maintain high levels of client satisfaction.

This role emphasizes data-driven execution, issue resolution, and adaptability across multiple systems, with a focus on maintaining quality and proactive communication.

Formación

• Bachelor’s degree in a related field or 2+ years of relevant experience.
• Strong technology skills, including Microsoft Excel, Outlook, Word, and PowerPoint, with the ability to quickly learn new systems, tools, processes, and account-specific requirements.
• Strong analytical and problem-solving skills with the ability to research unfamiliar issues, identify improvement opportunities, and recommend practical solutions.
• Excellent verbal and written communication skills with the ability to communicate effectively with account teams, internal partners, and clients when appropriate.
• Self-driven and accountable, with the initiative and follow-through to identify next steps, manage multiple priorities, meet deadlines, and drive work through completion.
• Comfortable working with ambiguity, changing priorities, and complex or unexpected challenges while remaining organized and solution-focused.
• Ability to collaborate cross-functionally, coordinate deliverables across multiple stakeholders, and proactively communicate or elevate risks and barriers.
• Curious and committed to continuous development, with the willingness to expand skills, learn new areas of the business, and take on increasingly complex or unfamiliar responsibilities.
• Knowledge of the healthcare and PBM industry preferred, with a strong commitment to account-team and client satisfaction and overall book-of-business success.

Responsabilidades

• Manage day-to-day account-team and client requests and provide direct client support when appropriate.
• Maintain ownership of assigned operational deliverables and ensure accuracy, quality, timely completion, and appropriate follow-through.
• Monitor service trends, risks, and operational concerns and recommend practical solutions, process improvements, or workflow efficiencies.
• Manage standard, recurring, non-standard, and ad hoc reporting requests and ensure accurate, quality, and timely delivery.
• Submit, monitor, and follow through on operational cases, service requests, and tickets; partner with internal teams to obtain resolution; and escal barriers as appropriate.
• Manage work received through assigned shared mailboxes; triage requests, maintain organized follow-up, monitor outstanding items, and drive work through completion.
• Research and resolve operational requests across areas such as billing, rebates, client access, file feeds, eligibility, compliance reporting, and other account-specific service needs using multiple systems, tools, and internal resources.
• Collaborate with account teams and internal partners to resolve issues, coordinate deliverables, support ad hoc projects and evolving business needs, and elevate risks when appropriate.
• Provide cross-coverage across assigned accounts and shared mailboxes while adapting to changing workload and maintaining service quality and timely follow-through.

Conocimientos

Excel

Outlook

Word

PowerPoint

Analytical skills

Communication

Self-motivation

Cross-functional collaboration

Healthcare PBM knowledge

Educación

Bachelor's degree or 2+ years experience

Descripción del empleo

The Cigna Group is seeking an Associate Account Manager to deliver operational support, manage reporting requests, and coordinate service delivery for assigned clients. You will collaborate across account teams and internal partners to ensure accurate, timely outcomes and maintain high levels of client satisfaction.

This role emphasizes data-driven execution, issue resolution, and adaptability across multiple systems, with a focus on maintaining quality and proactive communication.