Encore-Account Manager Support Specialist

Cigna Corporation; Texas; Teletrabalho; USD 34 000 - 48 000; Tempo parcial

Resumo da oferta

Cigna Health and Life Insurance Company seeks an Encore-Account Manager Support Specialist to provide dedicated operational and project support to National Account Managers. The role focuses on behind-the-scenes coordination, readiness, reporting, and guidance to ensure a high-quality client experience.

Work is remote within Texas, with a commitment of 20 hours per week per resource. Open to retirees, you will help NAMs focus on strategic client management, renewal, and growth while handling

Qualificações

• Strong account management and operational execution skills.
• Experience supporting client implementations and renewals.
• Strong organizational and project management capabilities.
• Excellent written and verbal communication skills.

Responsabilidades

• Provide project and account management support for new business implementations and priority accounts, coordinating activities and follow-up across internal partners.
• Readiness and issue resolution: track risks, escalate as needed, maintain visibility of deliverables.
• Gather, validate, and analyze operational and client reporting; identify discrepancies and coordinate follow-up.
• Provide just-in-time training and guidance to newer Account Managers and share best practices.

Conhecimentos

Account management

Operational execution

Project management

Multitasking

Analytical skills

Written and verbal communication

Cross-team collaboration

Descrição da oferta de emprego

Encore-Account Manager Support Specialist# The Cigna Group Careers## Encore-Account Manager Support SpecialistApply: Remote: Texas Work at Home: Part time: Posted Today: End Date: November 16, 2026 (4 days left to apply): 26013578**This role is open to retirees only.** The Account Manager Support Specialist provides dedicated operational and project support to National Account Managers (NAMs), helping ensure consistent execution, implementation readiness, and a high-quality client experience. This role works primarily behind the scenes to manage operational activities, coordinate implementation needs, resolve readiness issues, support reporting requirements, and provide just-in-time guidance to Account Managers. By assuming these responsibilities, the role enables client-facing NAMs to focus on strategic client management, retention, renewals, growth opportunities, and relationship development. **Key Responsibilities****Account & Implementation Support*** Provide project and account management support for new business implementations and priority accounts, including Blackstone and the emerging Private Equity buyer segment.* Coordinate implementation activities, deliverables, dependencies, and follow-up across internal partners.* Help ensure new and existing clients receive a consistent service and implementation experience.* Monitor implementation progress and proactively identify items requiring follow-up or escalation. **Readiness & Issue Resolution*** Track and support resolution of 1/1 readiness issues, risks, and outstanding operational items.* Coordinate with internal business partners to escalate issues and drive timely resolution.* Maintain visibility to outstanding deliverables, owners, and required next steps.* Support operational execution during peak implementation and renewal periods. **Reporting & Operational Support*** Gather, request, validate, and analyze operational and client reporting.* Identify reporting discrepancies, missing information, or potential issues requiring additional investigation.* Coordinate follow-up with appropriate internal partners.* Assist NAMs with operational activities that would otherwise reduce time available for strategic client engagement. **Account Manager Training & Guidance*** Provide just-in-time training, guidance, and practical support to newer Account Managers, particularly those with limited implementation experience.* Reinforce established processes, tools, and implementation expectations.* Share best practices and lessons learned to promote consistency across the Account Management organization. **Core Competencies*** Strong account management and operational execution skills* Experience supporting client implementations and renewals* Strong organizational and project management capabilities* Ability to manage multiple priorities and changing business needs* Strong analytical and problem-solving skills* Ability to identify risks and appropriately escalate issues* Strong written and verbal communication skills* Ability to effectively partner across multiple internal teams* Coaching and knowledge-sharing capabilities* Strong attention to detail and follow-through **Preferred Experience*** Prior account management, client service, implementation, or operational support experience* Experience supporting National Accounts or complex client relationships* Experience managing implementation or readiness activities* Experience working across multiple internal operational teams* Knowledge of healthcare, benefits, or related client service environments preferred **Role Structure*** **Resources:** 2 Account Manager Support Specialists* **Commitment:** 20 hours per week per resource* **Total Support Capacity:** 40 hours per week* **Primary Focus:** Internal Account Management operational support* **Workload:** Flexible and prioritized based on implementation cycles, readiness needs, client activity, and business demand If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.