Head of Client Onboarding & Implementation

The Cigna Group; EUA; Teletrabalho; USD 112 000 - 186 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(k)

Tuition reimbursement

Paid time off

Resumo da oferta

The Cigna Group is seeking a Client Account Support Senior Manager to lead a team of O500 Implementation Managers across the US Employer segment and ensure successful onboarding for new and renewing clients. You will partner with sales, brokers, and clients to drive outcomes aligned with CS&O objectives.

You will develop talent, manage staffing and capacity, and leverage MIS, Verint, Vista, and Tableau to optimize performance while promoting inclusion and continuous improvement.

Qualificações

• 5+ years in client implementation or operations management with 3+ years in people leadership.
• Proven ability to lead high-performing teams in fast-paced environments.
• Strong partnerships with sales, brokers, and clients.

Responsabilidades

• Lead and manage a team of O500 Implementation Managers, monitoring performance and coaching.
• Drive project management, risk mitigation, and process optimization.
• Build strategic partnerships with sales leaders, brokers, clients, and matrix partners.
• Foster inclusion, accountability, collaboration, and continuous improvement.
• Oversee workforce planning, capacity management, and resource alignment.
• Communicate strategy, status, risks, and initiatives to leadership.

Conhecimentos

Leadership

People management

Project management

Stakeholder management

Analytical skills

Communication

Formação académica

Bachelor’s degree in a related field

Ferramentas

Management Operating System

Verint

Vista

Tableau

Descrição da oferta de emprego

The Cigna Group is seeking a Client Account Support Senior Manager to lead a team of O500 Implementation Managers across the US Employer segment and ensure successful onboarding for new and renewing clients. You will partner with sales, brokers, and clients to drive outcomes aligned with CS&O objectives.

You will develop talent, manage staffing and capacity, and leverage MIS, Verint, Vista, and Tableau to optimize performance while promoting inclusion and continuous improvement.