Account Operations & Reporting Associate

Cigna; St. Louis (MO); Remote; USD 45,000 - 65,000; Full time

Job summary

Cigna is seeking an Associate Account Manager to provide operational and data-focused support to account teams and clients. The role handles reporting requests, case monitoring, client access, and research across multiple systems to ensure accurate, timely deliverables and high client satisfaction.

You will collaborate with Account Managers and internal partners, manage shared mailboxes, and triage requests while navigating ambiguity and complex challenges to drive efficient resolution and

Qualifications

• Bachelor’s degree in a related field or 2+ years of relevant experience.
• Strong technology skills with Microsoft Office suite and ability to learn new systems quickly.
• Strong analytical and problem-solving skills with ability to research issues and recommend solutions.
• Excellent verbal and written communication with internal teams and clients.
• Self-driven with initiative to manage multiple priorities and meet deadlines.
• Comfortable with ambiguity and changing priorities while staying organized.
• Ability to collaborate cross-functionally and coordinate deliverables across stakeholders.
• Knowledge of healthcare and PBM industry preferred.

Responsibilities

• Manage day-to-day account-team and client requests and provide direct client support when appropriate.
• Maintain ownership of assigned operational deliverables and ensure accuracy, quality, timely completion, and follow-through.
• Monitor service trends, risks, and operational concerns and recommend practical solutions or workflow improvements.
• Manage standard, recurring, non-standard, and ad hoc reporting requests with accurate and timely delivery.
• Submit, monitor, and follow through on operational cases, service requests, and tickets; coordinate with internal teams for resolution.
• Handle work received through shared mailboxes; triage requests and drive items to completion.
• Research and resolve operational requests across areas such as billing, rebates, client access, file feeds, eligibility, and compliance reporting.
• Collaborate with account teams and internal partners to resolve issues and elevate risks when appropriate.
• Provide cross-coverage across accounts and adapt to changing workload while maintaining service quality.

Skills

Analytical

Communication

Self-driven

Ambiguity tolerance

Cross-functional collaboration

Continuous learning

Education

Bachelor's degree or 2+ years of relevant experience

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Job description

Cigna is seeking an Associate Account Manager to provide operational and data-focused support to account teams and clients. The role handles reporting requests, case monitoring, client access, and research across multiple systems to ensure accurate, timely deliverables and high client satisfaction.

You will collaborate with Account Managers and internal partners, manage shared mailboxes, and triage requests while navigating ambiguity and complex challenges to drive efficient resolution and