Account Operations & Analytics Associate

Cigna Healthcare; St. Louis (MO); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

The Cigna Group, a leading health service organization, is seeking an Associate Account Manager to support client accounts with operational execution, reporting, and research across multiple data sources. You will collaborate with account teams and internal partners to deliver accurate, timely service and drive client satisfaction.

Ideal candidates have a Bachelor’s degree or 2+ years in a related role, strong Excel skills, and excellent communication.

Formación

• Bachelor's degree in a related field or 2+ years of relevant experience.
• Strong technology skills, including Microsoft Excel, Outlook, Word, and PowerPoint, with the ability to quickly learn new systems, tools, processes, and account-specific requirements.
• Excellent verbal and written communication skills with the ability to communicate effectively with account teams, internal partners, and clients when appropriate.
• Self-driven and accountable, with the initiative and follow-through to identify next steps, manage multiple priorities, meet deadlines, and drive work through completion.

Responsabilidades

• Manage day-to-day account-team and client requests and provide direct client support when appropriate.
• Maintain ownership of assigned operational deliverables and ensure accuracy, quality, timely completion, and appropriate follow-through.
• Monitor service trends, risks, and operational concerns and recommend practical solutions, process improvements, or workflow efficiencies.
• Manage standard, recurring, non-standard, and ad hoc reporting requests and ensure accurate, quality, and timely delivery.
• Submit, monitor, and follow through on operational cases, service requests, and tickets; partner with internal teams to obtain resolution; and escalate barriers as appropriate.
• Manage work received through assigned shared mailboxes; triage requests, maintain organized follow-up, monitor outstanding items, and drive work through completion.
• Research and resolve operational requests across areas such as billing, rebates, client access, file feeds, eligibility, compliance reporting, and other account-specific service needs using multiple systems, tools, and internal resources.
• Collaborate with account teams and internal partners to resolve issues, coordinate deliverables, support ad hoc projects and evolving business needs, and escalate risks when appropriate.
• Provide cross-coverage across assigned accounts and shared mailboxes while adapting to changing workload and maintaining service quality and timely follow-through.

Conocimientos

Microsoft Excel

Analytical skills

Verbal and written communication

Self-motivation and accountability

Cross-functional collaboration

Ability to handle ambiguity

Educación

Bachelor's degree in a related field

Descripción del empleo

The Cigna Group, a leading health service organization, is seeking an Associate Account Manager to support client accounts with operational execution, reporting, and research across multiple data sources. You will collaborate with account teams and internal partners to deliver accurate, timely service and drive client satisfaction.

Ideal candidates have a Bachelor’s degree or 2+ years in a related role, strong Excel skills, and excellent communication.