Senior Account & Operations Manager

Kratos Defense and Security Solutions; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Savings Plan

Employee Stock Purchase Plan (ESPP)

Paid Time-Off

Holidays

Education Reimbursement

Job summary

Kratos Defense and Security Solutions is seeking a detail-oriented Account Manager in Plano, TX to support order management, customer communication, and project coordination. You will work closely with Sales, Purchasing, Planning, Manufacturing, Engineering, and Shipping to ensure accurate orders and timely delivery.

Responsibilities include managing Epicor-driven order processes, communicating status, and coordinating with cross-functional teams to resolve issues and maintain smooth workflows.

Qualifications

• 5-7 years experience in customer service or order management.
• ERP experience required; Epicor preferred.
• Strong organizational skills with high attention to detail and ability to handle multiple priorities.

Responsibilities

• Primary point of contact for internal and external customers with prompt, accurate support.
• Coordinate order entry and validation in Epicor from quote to delivery.
• Monitor orders for on-time delivery, pricing alignment, and exceptions; expedite as needed.

Skills

Customer service

Order management

Cross-functional collaboration

Communication

Attention to detail

Tools

Epicor ERP

Job description

Kratos Defense and Security Solutions is seeking a detail-oriented Account Manager in Plano, TX to support order management, customer communication, and project coordination. You will work closely with Sales, Purchasing, Planning, Manufacturing, Engineering, and Shipping to ensure accurate orders and timely delivery.

Responsibilities include managing Epicor-driven order processes, communicating status, and coordinating with cross-functional teams to resolve issues and maintain smooth workflows.