Technical Field Services Program Manager

Kratos Industries, LLC

Arvada (CO)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Job summary

Kratos Industries, LLC is seeking a Customer Service Coordination Manager – Field Services to serve as the primary technical and operational point of contact for incoming field service requests. You will bridge customers, field service technicians, and internal teams to ensure timely and effective service delivery.

Responsibilities include coordinating intake, scoping work orders, scheduling resources, and maintaining ERP/CRM data integrity while driving cross-functional communication and

Qualifications

Bachelor’s degree in electrical engineering or related field required.
8-10+ years direct switchgear/field service coordination experience preferred.
5-8 years of experience in technical project management or electrical service operations.

Responsibilities

Serve as the primary point of contact for incoming field service requests.
Perform initial technical intake and determine scope, urgency, and resources.
Coordinate with internal teams to align schedules and deliverables.
Provide regular updates to customers and stakeholders.
Maintain documentation and ensure ERP/CRM data integrity.

Skills

Technical judgment

Communication

Project coordination

Cross-functional collaboration

MS Office

Education

Bachelor’s degree in electrical engineering

5-8 years experience in technical PM/field service coordination

Tools

ERP/CRM systems

Project tracking tools

MS Excel

Job description

Responsibilities include coordinating intake, scoping work orders, scheduling resources, and maintaining ERP/CRM data integrity while driving cross-functional communication and

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