Senior Account Manager - Remote, Enterprise Conferencing

Morressier; United States; Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive salary plus stock options

Remote work from home

Flexible working hours

Global, cross-functional team

Job summary

Morressier seeks a (senior) Key Account Manager to manage a US & Europe client portfolio, acting as the primary liaison between the client and Morressier teams. You will drive renewals, identify upsell opportunities, and translate client feedback into product direction.

You will work with Product, Design, and Engineering to inform the roadmap and collaborate with Sales on multi-year bids while maintaining strong client relationships and delivering exceptional service.

Qualifications

• Bachelor’s degree or equivalent with strong communication and organizational skills.
• 6–7 years of experience in account management, customer success, or consultative sales.
• Experience within conferencing in academia, society or scholarly communications.
• Excellent verbal and written communication, organization, and attention to detail.
• Natural relationship cultivator with service orientation and collaborative mindset.

Responsibilities

• Serve as the primary liaison between clients and Morressier teams across regions.
• Manage client contracts, ensuring requirements and timelines are met and exceeded.
• Foster renewals and upsell opportunities to extend contracts.
• Interact with client staff in a friendly, professional manner and build trust.
• Understand product/services deeply to solve issues and inform roadmap with client feedback.
• Gather business requirements for new developments and enhancements.

Skills

Account management

Client relationship management

Communication skills

Organization

Travel readiness

Technical aptitude

Education

Bachelor’s degree

Experience in conferencing/academic sector

Tools

CRM software

Job description

Morressier seeks a (senior) Key Account Manager to manage a US & Europe client portfolio, acting as the primary liaison between the client and Morressier teams. You will drive renewals, identify upsell opportunities, and translate client feedback into product direction.

You will work with Product, Design, and Engineering to inform the roadmap and collaborate with Sales on multi-year bids while maintaining strong client relationships and delivering exceptional service.