Senior Account Manager Conferencing

Morressier; United States; Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive salary plus stock options

Remote work from home

Flexible working hours

Global, cross-functional team

Job summary

Morressier seeks a (senior) Key Account Manager to manage a US & Europe client portfolio, acting as the primary liaison between the client and Morressier teams. You will drive renewals, identify upsell opportunities, and translate client feedback into product direction.

You will work with Product, Design, and Engineering to inform the roadmap and collaborate with Sales on multi-year bids while maintaining strong client relationships and delivering exceptional service.

Qualifications

• Bachelor’s degree or equivalent with strong communication and organizational skills.
• 6–7 years of experience in account management, customer success, or consultative sales.
• Experience within conferencing in academia, society or scholarly communications.
• Excellent verbal and written communication, organization, and attention to detail.
• Natural relationship cultivator with service orientation and collaborative mindset.

Responsibilities

• Serve as the primary liaison between clients and Morressier teams across regions.
• Manage client contracts, ensuring requirements and timelines are met and exceeded.
• Foster renewals and upsell opportunities to extend contracts.
• Interact with client staff in a friendly, professional manner and build trust.
• Understand product/services deeply to solve issues and inform roadmap with client feedback.
• Gather business requirements for new developments and enhancements.

Skills

Account management

Client relationship management

Communication skills

Organization

Travel readiness

Technical aptitude

Education

Bachelor’s degree

Experience in conferencing/academic sector

Tools

CRM software

Job description

THE ROLE

During this period of exciting growth, Morressier is seeking a (senior) key account manager to manage a portfolio of Conferencing clients based in the US & Europe. Morressier's client relationships are our most valuable asset, and thus this is a critical role in ensuring their continued satisfaction and sense of community. In this role you will:

• Act as the chief liaison and key point of contact between the client and the broader Morressier team;
• Manage the client contract ensuring all requirements and affiliated timelines are met and exceeded;
• Foster renewals and develop opportunities to extend and enhance client contracts (upsell opportunities);
• Interact with client staff on an ongoing basis in a friendly, communicative, and professional manner;
• Develop a high level of understanding of the product and services, enabling independent problem solving on minor issues, prioritizing and escalating as needed;
• Gather business requirements for new developments and enhancements, and proactively look for ways to enrich the client relationship;
• Work closely with all departments, including with Product, Design, and Engineering to innovate and inform the roadmap based on client needs and feedback and with Sales for new bids and RFP responses for multiyear/enterprise clients;
• Define, monitor, and analyze key metrics that measure client success and contribute to overall company goals; and
• Other activities as required to support this highly cross-functional global team.

BENEFITS

• Competitive salary plus stock options
• Flexibility for remote work from home or anywhere else
• Flexible working hours
• Working at the heart of a high-performing dynamic team from around the world
• A chance to do meaningful work and further our vision of enabling all the world's learners to discover, share and advance new ideas

REQUIREMENTS

This is an ideal role for an individual with both technical skills and a client-first approach to project management. This position can be based out of Berlin or remote in the EU, US or UK.

Minimum qualifications:

• Bachelor’s degree
• Relevant (6-7 years) experience in account management, customer success, or a consultative sales role
• Experience within conferencing in academia, society or the scholarly communications industry
• Excellent verbal and written communication, organization, and attention to detail
• Natural relationship cultivator, service orientation
• Ability to work independently while maintaining a high level of internal communication and collaboration with global colleagues
• Technical aptitude and ability to quickly learn new software
• Ability to travel locally, domestically, and potentially internationally (all post-pandemic when global travel advisories allow) to meet with clients and colleagues

Preferred qualifications

• Experience in a startup environment
• Experience selling, managing, or building technical products or services

About us

Morressier is the leading platform for conferences designed for enduring value. Since 2014, more than 200 of the world’s leading professional and scientific organizations trust Morressier to support their virtual and hybrid meetings, engage their users, and amplify their content. Morressier offers its clients a powerful platform, granular data and analytics, and extensive possibilities for revenue generation. At the same time, increased accessibility to previously fleeting content accelerates breakthroughs and innovation.

Morressier is a fast-growing technology company with prominent investors on board and a highly-motivated team located in their main offices in Berlin, Washington DC, and remote around the world. We are looking for passionate people who are excited about how we can change science for the better and accelerate innovation.