Senior Account Manager

Morressier; United States; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Stock options

Remote work flexibility

Flexible hours

Global team environment

Meaningful work

Job summary

Morressier is seeking a (senior) key account manager to oversee a portfolio of US-based clients and act as the primary liaison with the Morressier team. The role focuses on expanding major accounts, managing contracts, renewals, and cross-sell opportunities, while collaborating across Product, Design, and Engineering to inform the roadmap.

A strong client-first approach and travel readiness are required. The position offers remote work flexibility and a dynamic global team environment, enabling

Qualifications

• 6–7 years in account management, customer success, or consultative sales
• Experience in publishing, academia, or scholarly communications preferred
• Excellent verbal and written communication, organization, and attention to detail
• Natural relationship cultivator with service orientation
• Ability to work independently while collaborating with a global team
• Technical aptitude and ability to learn new software
• Willingness to travel locally, domestically, and potentially internationally when needed

Responsibilities

• Act as liaison between the client and Morressier team and seek to expand major account offerings
• Manage client contracts ensuring requirements and timelines are met and exceeded
• Foster renewals and develop cross-sell/upsell opportunities
• Engage with major publishing and society clients professionally
• Develop product and service understanding to solve issues and escalate when needed
• Gather business requirements for new developments and roadmap feedback
• Collaborate with Product, Design, Engineering and Sales for bids and RFP responses
• Define and monitor metrics to measure client success and support company goals
• Support a cross-functional global team with other timely activities

Skills

Account management

Customer success

Consultative sales

Verbal communication

Written communication

Relationship management

Cross-functional collaboration

Travel readiness

Education

Bachelor’s degree

Job description

THE ROLE

During this period of exciting growth, Morressier is seeking a (senior) key account manager to manage a portfolio of US-based clients. Morressier’s client relationships are our most valuable asset, and thus this is a critical role in ensuring their continued satisfaction and sense of community. In this role you will:

Responsibilities:

• Act as the chief liaison and key point of contact between the client and the broader Morressier team. Look to expand our biggest account offerings
• Manage the client contract ensuring all requirements and affiliated timelines are met and exceeded
• Foster renewals and develop opportunities to extend and enhance client contracts (Cross sell/ upsell opportunities);
• Interact with some of our biggest publishing and society clients on an ongoing basis in a friendly, communicative, and professional manner;
• Develop a high level of understanding of the product and services, enabling independent problem solving on minor issues, prioritizing and escalating as needed;
• Gather business requirements for new developments and enhancements, and proactively look for ways to enrich the client relationship and win new clients;
• Work closely with all departments, including with Product, Design, and Engineering to innovate and inform the roadmap based on client needs and feedback and with Sales for new bids and RFP responses for multiyear/enterprise clients;
• Define, monitor, and analyze key metrics that measure client success and contribute to overall company goals; and
• Other activities as required to support this highly cross-functional global team.

BENEFITS

• Competitive salary plus stock options
• Flexibility for remote work from home or anywhere else
• Flexible working hours
• Working at the heart of a high-performing dynamic team from around the world
• A chance to do meaningful work and further our vision of enabling all the world’s learners to discover, share and advance new ideas

REQUIREMENTS

This is an ideal role for an individual with both technical skills and a client-first approach to project management. This position will be based out of our US subsidiary in Washington, DC but may be remote (East Coast preferred).

Minimum qualifications:

• Bachelor’s degree
• Relevant (6-7 years) experience in account management, customer success, or a consultative sales role
• Experience in publishing, academia or the scholarly communications industry
• Excellent verbal and written communication, organization, and attention to detail
• Natural relationship cultivator, service orientation
• Ability to work independently while maintaining a high level of internal communication and collaboration with global colleagues
• Technical aptitude and ability to quickly learn new software
• Ability to travel locally, domestically, and potentially internationally (all post-pandemic when global travel advisories allow) to meet with clients and colleagues

Preferred qualifications

• Experience in a startup environment
• Experience selling, managing, or building technical products or services

About us

Morressier is the leading platform for conferences designed for enduring value. Since 2014, more than 200 of the world’s leading professional and scientific organizations trust Morressier to support their virtual and hybrid meetings, engage their users, and amplify their content. Morressier offers its clients a powerful platform, granular data and analytics, and extensive possibilities for revenue generation. At the same time, increased accessibility to previously episodic content accelerates breakthroughs and innovation.

Morressier is a fast-growing technology company with prominent investors on board and a highly-motivated team located in their main offices in Berlin, Washington DC, and remote around the world. We are looking for passionate people who are excited about how we can change science for the better and accelerate innovation.