Senior Account Manager - Growth & Renewals (Remote)

Aurora Solar; United States; On-site; USD 98,000 - 146,100; Full time

Benefits offered by this job

Flexible PTO - Take the time when you

Parental Leave - 16 weeks with 100%

WFH Stipend - $500–$750

Coworking Stipend - $300 / month

Energize Fridays

Connectivity Stipend - Up to $100 / mo

Learning & Development - $720 / year

Medical, Dental, Vision - 100% for Aur

Job summary

Aurora Solar, a leading ClimateTech company, is seeking a Senior Account Manager to own and grow a portfolio of existing customers in the United States. You’ll drive retention, adoption, and expansion by building strong relationships with customer stakeholders and aligning Aurora’s solutions to their business goals.

As a trusted advisor, you’ll lead renewals, negotiate terms, and identify upsell opportunities, partnering with Sales Engineering, Implementation, Product, and Marketing to ensure a

Qualifications

• 5+ years in account management, customer success, or sales in SaaS, energy tech, or a related field.
• Proven track record growing a customer portfolio through renewals, upsells and cross-sells.
• Strong commercial acumen, including experience negotiating contracts, renewals and pricing structures.
• Ability to build strategic relationships with executive stakeholders and navigate complex customer organizations.
• Experience using data and customer insights to drive adoption, identify risk and develop growth strategies.
• Excellent communication and collaboration skills; you work well across teams and make things happen.
• Strong organizational discipline, including managing pipeline and renewals in CRM systems like Salesforce.

Responsibilities

• Own and grow a portfolio of Aurora customers, driving retention and expansion across Aurora and HelioScope.
• Lead renewals and commercial negotiations, including early renewals and pricing amendments.
• Develop and execute strategic account plans with customer stakeholders to achieve usage growth and value.
• Build pipeline through upsell and cross-sell opportunities via proactive outreach and MQLs.
• Use product usage data and customer insights to forecast expansion and flag churn risk.
• Lead executive business reviews and strategic conversations aligning goals and ROI.
• Collaborate with Product, Sales Engineering, Implementation, Support, and Marketing to deliver solutions.

Skills

Account management

Renewals

Upsell / cross-sell

Pricing negotiations

Executive relationships

CRM (Salesforce)

Job description

Aurora Solar, a leading ClimateTech company, is seeking a Senior Account Manager to own and grow a portfolio of existing customers in the United States. You’ll drive retention, adoption, and expansion by building strong relationships with customer stakeholders and aligning Aurora’s solutions to their business goals.

As a trusted advisor, you’ll lead renewals, negotiate terms, and identify upsell opportunities, partnering with Sales Engineering, Implementation, Product, and Marketing to ensure a