Scaled AM: AI-Powered Growth for Solar Pros

Aurora Solar; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible PTO

Parental Leave

WFH Stipend

Coworking Stipend

Energize Fridays

Connectivity Stipend

Learning & Development

Medical, Dental, and Vision

Job summary

Aurora Solar is seeking a proactive Scaled Account Manager to own a high-volume portfolio of solar professionals. You will execute account management playbooks and leverage AI-driven workflows to support onboarding, ramp acceleration, and health monitoring at scale.

You will drive retention, early renewals, and expansion by combining strong account instincts with data-driven insights, while collaborating with Sales, RevOps, Support, Product, and GTM Ops to deliver exceptional customer outcomes.

Qualifications

• 2+ years of experience in Account Management, Customer Success, or Sales, preferably in SaaS or clean tech.
• Proven ability to manage a high-volume book of business with strong retention and upsell results.
• Comfort building and executing structured workflows — you build systems to manage accounts.

Responsibilities

• Own and grow a high-volume portfolio of accounts in the Scaled AM segment, driving retention, early renewal upsells, and expansion.
• Serve as the primary relationship owner for customers with ARR approx. $25K–$50K, ensuring timely engagement.
• Operationalize and improve AI-assisted workflows for onboarding, ramp, health monitoring, and upsell identification.
• Identify ramping risk signals early and help logos reach utilization thresholds within ramp window.
• Surface and qualify early upsell opportunities by detecting usage signals and coordinating with Account Executives and Enterprise AMs.

Skills

Account Management

Retention & Upsell

Workflow design

Written communication

Cross-functional collaboration

Organization

Tools

Salesforce

Job description

Aurora Solar is seeking a proactive Scaled Account Manager to own a high-volume portfolio of solar professionals. You will execute account management playbooks and leverage AI-driven workflows to support onboarding, ramp acceleration, and health monitoring at scale.

You will drive retention, early renewals, and expansion by combining strong account instincts with data-driven insights, while collaborating with Sales, RevOps, Support, Product, and GTM Ops to deliver exceptional customer outcomes.