Scaled Solar Account Manager - AI-Driven Growth

Auror Limited; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Flexible PTO

Parental Leave

WFH Stipend

Coworking Stipend

Energize Fridays

Connectivity Stipend

Learning & Development

Medical, Dental, and Vision

Job summary

Aurora Solar is seeking a Scaled Account Manager to own a high-volume portfolio of solar professionals and drive retention, early renewals, and expansion. You will pair account management instincts with AI-assisted workflows to scale service delivery and outcomes.

You will also ensure Salesforce data hygiene, collaborate with Sales, RevOps, Support, Product, and GTM Ops, and continuously optimize processes to support customers at scale.

Qualifications

• 2+ years of experience in Account Management, Customer Success, or Sales, preferably in a SaaS or clean tech environment.
• Proven ability to manage a high-volume book of business with strong retention and upsell results, even with limited one-on-one customer time.
• Comfort building and executing structured workflows — you don't just manage accounts, you build systems to manage them better.
• Experience with Salesforce or similar CRM tools; you understand why data hygiene matters and you maintain it as a daily habit, not a quarterly cleanup.
• Ability to identify account health signals — usage data, engagement trends, renewal timelines — and act on them before risk becomes obvious.
• Strong written communication skills; you can craft outreach that feels personal at scale and represent Aurora's voice clearly across a large customer base.
• Collaborative instincts — you're comfortable working cross-functionally with Sales, RevOps, Support, Product, and GTM Ops to get things done for your customers.
• Organized, self-directed, and able to manage competing priorities across a complex portfolio without letting things fall through the cracks.

Responsibilities

• Own and grow a high-volume portfolio of accounts in the Scaled AM segment, driving retention, early renewal upsells, and expansion through a combination of proactive outreach and AI-assisted workflows.
• Serve as the primary relationship owner for customers under approximately $25K to $50K ARR, ensuring every account receives timely, relevant engagement, even at scale.
• Operationalize and continuously improve AI-assisted workflows that support customer onboarding, ramp acceleration, health monitoring, and upsell identification.
• Identify and act on ramping risk signals early, ensuring new logos reach their utilization thresholds within the ramp window.
• Surface and qualify early upsell opportunities by detecting usage-based signals and coordinating with Account Executives and Enterprise Account Managers on expansion motions.
• Maintain clean, structured Salesforce data across the Scaled AM segment, including contact/account hygiene, renewal timelines, so that AI-driven workflows operate on reliable inputs.
• Partner with GTM Ops to scope, test, and refine the tooling and field structures that power scaled customer intelligence.
• Document workflows, playbooks, and operational processes for repeatable, low-maintenance assets the team can build on.
• Identify recurring customer questions, content gaps, and failed resolution patterns, and route them to the right internal owner (Support, Product, Sales) through a structured process.
• Advocate for customers internally while contributing to Aurora's broader go-to-market strategy and product feedback loops.

Skills

Account management

Customer Success

Sales

Salesforce

Tools

CRM tools

Job description

Aurora Solar is seeking a Scaled Account Manager to own a high-volume portfolio of solar professionals and drive retention, early renewals, and expansion. You will pair account management instincts with AI-assisted workflows to scale service delivery and outcomes.

You will also ensure Salesforce data hygiene, collaborate with Sales, RevOps, Support, Product, and GTM Ops, and continuously optimize processes to support customers at scale.