Senior Account Manager, Employee Benefits (Remote)

Insurance Office of America; Enterprise (NV); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick时间

Professional growth and career progess

Respectful culture and work/life-balan

Community service commitment

Supportive teammates and rewarding env

Job summary

Insurance Office of America is seeking a Senior Account Manager for Employee Benefits. The role supports remote work with California, Nevada, and Arizona residents, while local onsite presence may be needed within a 50-mile radius of a branch.

You will lead client service, manage a team of Account Coordinators, and drive growth across benefits programs. The ideal candidate has 5+ years’ industry experience, active licensing, and strong communication and organizational skills.

Qualifications

• 5+ years of industry experience.
• Active licensing required.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Client Management: Manage book of business, meet performance requirements, minimize liability.
• Client Service: Deliver outstanding service, anticipate needs, respond quickly.
• Team Leadership: Lead account team with a strong work ethic and positive attitude.
• Daily Activities: Direct daily tasks of Account Coordinators and monitor execution.
• Business Growth: Identify and act on sales opportunities to grow IOA business.
• New Business Setup: Manage data gathering and client file creation.
• Renewal Process: Manage renewals, verify data, liaise with clients and carriers.
• Client Relationships: Build and improve client relationships, seek feedback.
• Intermediary Role: Advocate for clients and carriers for beneficial outcomes.
• Value-Added Solutions: Identify and implement value-added solutions.
• Data Management: Compile, analyze, and report client plan performance data.
• Carrier Relationships: Develop and maintain positive carrier relationships.
• Professional Development: Support training and a positive work environment.
• Communication: Maintain transparent communication with Producers and team.
• Compliance: Ensure adherence to policies and standards.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

Customer service

Communication

Organizational skills

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America is seeking a Senior Account Manager for Employee Benefits. The role supports remote work with California, Nevada, and Arizona residents, while local onsite presence may be needed within a 50-mile radius of a branch.

You will lead client service, manage a team of Account Coordinators, and drive growth across benefits programs. The ideal candidate has 5+ years’ industry experience, active licensing, and strong communication and organizational skills.