Senior Account Manager - Employee Benefits (Remote)

Insurance Office of America; Florence (AZ); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Job summary

Insurance Office of America is seeking a Senior Account Manager – Employee Benefits to lead client service, manage a book of business, and drive renewals and new business. The role supports a remote-friendly policy for CA, NV, and AZ residents with occasional on-site meetings.

You will guide Account Coordinators, ensure accuracy, and collaborate with carriers to optimize plan performance. Requires 5+ years in employee benefits and active licensure; strong communication and MS Office proficiency

Qualifications

• 5+ years of industry experience in employee benefits or insurance.
• Active licenses required.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making abilities.
• High accuracy in handling large volumes of work.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Client Management: Manage book of business, meeting performance requirements and ensuring no liability.
• Client Service: Deliver outstanding service, anticipate needs, and respond quickly.
• Team Leadership: Lead the account team with a strong work ethic and positive attitude.
• Daily Activities: Direct daily activities of Account Coordinators, assign tasks, and monitor execution.
• Business Growth: Identify and act on sales opportunities to grow IOA business.
• New Business Setup: Manage new business setup, including data gathering and client file creation.
• Renewal Process: Manage renewals, verify client data, liaise with clients and carriers, and conduct meetings.
• Client Relationships: Build and improve client relationships, seek feedback, and implement improvements.

Skills

Customer service

Communication skills

Strong organizational skills

Decision-making

Education

High School Diploma

Active licensing

Tools

MS Office

Job description

Insurance Office of America is seeking a Senior Account Manager – Employee Benefits to lead client service, manage a book of business, and drive renewals and new business. The role supports a remote-friendly policy for CA, NV, and AZ residents with occasional on-site meetings.

You will guide Account Coordinators, ensure accuracy, and collaborate with carriers to optimize plan performance. Requires 5+ years in employee benefits and active licensure; strong communication and MS Office proficiency