Senior Account Manager – Employee Benefits (Remote)

Insurance Office of America; Pasadena (CA); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Professional growth opportunities

Paid holidays and time off

Job summary

Insurance Office of America is seeking a Senior Account Manager – Employee Benefits to remotely support residents in CA, NV, and AZ, with on-site possibilities in Los Angeles. The role focuses on client service, team leadership, and driving renewal activity while managing data and carrier relationships.

The ideal candidate brings 5+ years of industry experience, active licensing, strong communication, and proficiency with MS Office.

Qualifications

• 5+ years of industry experience in employee benefits or account management.
• Active licensing is required to perform this role.
• Exceptional customer service and communication skills are essential.
• Strong organizational, delegation, and decision-making abilities.
• High accuracy in handling large volumes of work.

Responsibilities

• Manage book of business and meet performance requirements.
• Deliver outstanding client service and respond quickly to needs.
• Lead the account team and direct daily activities of Account Coordinators.
• Identify sales opportunities to grow IOA business.
• Oversee new business setup and data collection.
• Manage renewals, verify client data, and coordinate with carriers.
• Build and sustain positive client and carrier relationships.
• Support training and development within the team.
• Maintain data accuracy and report on plan performance.

Skills

Active licensing

5+ years experience

Exceptional customer service

Strong organizational skills

Decision-making ability

MS Office familiarity

Education

High School Diploma or equivalent

Tools

MS Office (Outlook Word Excel)

Job description

Insurance Office of America is seeking a Senior Account Manager – Employee Benefits to remotely support residents in CA, NV, and AZ, with on-site possibilities in Los Angeles. The role focuses on client service, team leadership, and driving renewal activity while managing data and carrier relationships.

The ideal candidate brings 5+ years of industry experience, active licensing, strong communication, and proficiency with MS Office.